Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Mariam Niyimuhoza

North York,Canada

Summary

Dedicated Server with 3 years of diverse experience delivering exceptional customer service and creating memorable dining experiences. Skilled in multitasking, problem-solving, and maintaining a high level of professionalism in fast-paced environments. Known for cultivating strong customer relationships, ensuring satisfaction, and promoting a welcoming atmosphere. Aspires to leverage these skills to enhance guest experiences and contribute to a dynamic team in the hospitality industry.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

Urban Behavior
04.2023 - 08.2024
  • Delivered exceptional customer service by assisting over 100 customers daily with product selection, styling advice, and seamless purchase experiences.
  • Appointed Head of clearance department , leading merchandising strategies and curating displays that boosted monthly revenue by 15%.
  • Maintained a clean and organized sales floor, implementing strategic product placements that enhanced visual appeal and improved overall sales performance.

Server

Memories Dining & Bar
04.2023 - 09.2023
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and recommended options tailored to food allergy concerns.
  • Cultivated warm relationships with regular customers to enhance their dining experience.
  • Maintained cleanliness by bussing and resetting tables in the dining room and work areas.
  • Served food and beverages promptly, providing attentive service to over 50 customers daily.

Hair Braider

Lucky Hair & Beauty Studio
04.2021 - 12.2022
  • Provided hair braiding services to an average of 4+ clients daily, delivering exceptional customer service and personalized styling recommendations.
  • Referred new clients to the salon, contributing to a 10% increase in revenue and surpassing daily sales targets.
  • Achieved a record-breaking daily revenue of $1,300 through efficient client management, upselling products, and maintaining high service quality.
  • Built strong rapport with clients, ensuring satisfaction and driving repeat business, which strengthened the salon’s customer base.
  • Consistently managed multiple appointments while maintaining exceptional attention to detail and meeting client expectations

Cashier

FreshCo
07.2019 - 09.2022
  • Awarded Employee of the Year for outstanding performance and community impact.
  • Led sales in food bank donation bags, boosting revenue and supporting local initiatives.
  • Delivered accurate transactions and exceptional customer service, fostering loyalty and repeat business.
  • Assisted customers with purchases and loyalty programs while promoting pre-packaged goods.

Education

Bachelor of Business Administration (BBA) - Business Economics

York University
Toronto, ON
11-2026

Skills

  • Proficient in Point-of-Sale (POS) systems and cash handling
  • Skilled in processing credit, debit, and cash transactions with accuracy
  • Strong organizational skills for stocking and managing inventory
  • Customer-focused, adept at resolving complaints and offering solutions
  • Expertise in menu knowledge and recommending items based on dietary needs
  • Efficient multitasking, serving over 50 customers daily with excellent service
  • Skilled in maintaining cleanliness and organization in dining areas

Hobbies and Interests

  • Basketball
  • Volleyball
  • Wrestling

References

  • Pearce Blaine, Teacher, Martin Collegiate, (306) 530-5637, blaine.pearce@rbe.sk.ca
  • Stacy Lang, Sports Coach, (306) 450-0404

Timeline

Server

Memories Dining & Bar
04.2023 - 09.2023

Retail Sales Associate

Urban Behavior
04.2023 - 08.2024

Hair Braider

Lucky Hair & Beauty Studio
04.2021 - 12.2022

Cashier

FreshCo
07.2019 - 09.2022

Bachelor of Business Administration (BBA) - Business Economics

York University

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Mariam Niyimuhoza