Mariam Nergadse
Bettystown,,Ireland
Summary
Experienced bilingual (German/English) specialist in Social Media Operations with over three years of demonstrated expertise in the information technology and services industry. My background includes effectively managing and optimizing social media platforms, implementing strategic campaigns, and ensuring high-quality content delivery to meet organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar Supervisor
SeeScape Sci-Fi Bar
2023.09 - 2024.07
- Keeping the bar clean, organized and stocked
- Completed bar opening and closing procedures
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment
- Managing payment
- Scheduling staff
- Liaising with event organizers
Customer Service Associate Supervisor
Accenture Limited
2022.02 - 2023.08
- Training a new team virtually and in person in Bangkok
- Creating rosters
- Prepare and present team meetings
- Being the designated person of contact for specific workflows
- Attending client meetings to discuss quality results and improvement
Customer Service Associate
Accenture Limited
2019.11 - 2022.02
- Providing support in German specifically
- handling a large amount of tickets professionally
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency
- Solved problems with products and services by providing customers with technical support
- support the clients high priority emergency channel
Customer Service Agent Billing Department
United Parcel Service
2019.03 - 2019.11
- Handling invoice queries
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers
- Utilized strong problem-solving skills to quickly identify and address customer issues
- Responded to customer calls and emails to answer questions about products and services
- Assisted in training new hires, sharing best practices for effective customer service delivery
Education
Associates Degree - Agriculture
Vocational College Malente
Malente, Germany07.2018
High School Diploma - Nutrition, German
Berufsbildungszentrum Norderstedt
Norderstedt, Germany07.2015
Skills
- Fast learning
- Hard working
- Staff Training
- Research
- Analyzing
- Translation
- Communication
- Staff Management
- Issue Resolution
Certification
- Smart Serve Certification, 09/2023
- Food Handler Certification, 09/2023
Accomplishments
- Top Quartile Performer Q3 Accenture Limited - October 2022
- Top Quartile Performer Q4 Accenture Limited - January 2023
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Bar Supervisor
SeeScape Sci-Fi Bar
2023.09 - 2024.07
Customer Service Associate Supervisor
Accenture Limited
2022.02 - 2023.08
Customer Service Associate
Accenture Limited
2019.11 - 2022.02
Customer Service Agent Billing Department
United Parcel Service
2019.03 - 2019.11
Associates Degree - Agriculture
Vocational College Malente
High School Diploma - Nutrition, German
Berufsbildungszentrum Norderstedt
- Smart Serve Certification, 09/2023
- Food Handler Certification, 09/2023
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