Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariam Naqvi

Brampton,ON

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

4
4
years of professional experience

Work History

Teacher Assistant

Masumeen Islamic Centre ISSC
09.2024 - Current
  • Organized educational materials for streamlining lesson preparation and enhancing instructional delivery.
  • Developed strong relationships with students for fostering a positive and supportive learning atmosphere.
  • Enhanced student understanding with tailored support in academic tasks and personalized guidance.
  • Collaborated with teachers for creating inclusive learning environments that promoted student participation.
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Volunteer

Masumeen Islamic Centre ISSC
09.2024 - Current
  • Coordinated community outreach initiatives by organizing events that increased awareness of local resources.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Strengthened community bonds, participating in interfaith dialogues and events.
  • Communicated with staff members to stay informed about volunteer opportunities and events.

Customer Service Representative

DermaMask
03.2021 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Processed orders and detailed transaction information for customers.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Answered customer inquiries via phone, email, and chat.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Fletchers Meadow Secondary School
Brampton, ON
06-2024

Bachelor in Commerce - Business Management

Toronto Metropolitan University
Toronto, ON
06-2028

Skills

  • Active listening and speaking skills for understanding customer needs and collaborating effectively with stakeholders
  • Excellent interpersonal skills for building strong customer relations and working with teams
  • Adaptability and flexibility to respond to evolving marketing trends and strategies
  • Problem-solving and critical thinking abilities to tackle challenges in campaigns and strategies
  • Time management and project management skills for meeting deadlines and achieving marketing goals
  • Computer proficiency to navigate marketing tools, data analysis software, and digital platforms
  • Team collaboration skills to work seamlessly with senior management, team members, and stakeholders

Languages

English
Native or Bilingual
Persian
Professional Working
Urdu
Professional Working

Timeline

Teacher Assistant

Masumeen Islamic Centre ISSC
09.2024 - Current

Volunteer

Masumeen Islamic Centre ISSC
09.2024 - Current

Customer Service Representative

DermaMask
03.2021 - 03.2023

High School Diploma -

Fletchers Meadow Secondary School

Bachelor in Commerce - Business Management

Toronto Metropolitan University

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Mariam Naqvi