Mariam Mansour
Niagara Falls,ON
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Respectful and compassionate professional. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
The RAFT
01.2022
- Assisted with preparation of meals for clients and assisted clients with always maintaining a clean area
- Conducted room searches
- Provided support and assistance to clients with finding housing
- Assisted with new intakes.
01.2019
- Prepared meals in large quantities and helped clean up
- Engaged in conversations and spent with guests.
Team Lead
Roots
08.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Sales Associate
La Vie En Rose
10.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Americana Conference Resort Spa & Waterpark
01.2019 - 01.2022
- Helped host birthday parties for kids
- Explained rules of the waterpark to all guests
- Made announcements on behalf of management team.
Sales Associate
Ardene
01.2018 - 01.2019
- Thoroughly explain new promotions to crew and customers
- Assist customers over the phone, and in person
- Worked customer service, often having to utilize problem solving skills
- Made sure products were stocked, and in the correct places.
Education
Social Service Worker -
Niagara College Canada
Welland, ON06.2022
Skills
- Ability to problem solve by critical thinking
- Experienced in team leadership for groups of all ages
- Highly developed interpersonal skills
- Dedicated hard worker, with a positive mindset
- Focused, and determined
- Fast learner who can multitask, even while under pressure
- Excellent written and oral communication skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
Certification
- Social Service Worker Diploma
- Evidence-Based Strategies - Toddler and Preschool Age course
- Brain Story Certification
- Adolescent Trauma and Substance Abuse
- Working with Parents Involved in the Child Welfare System
- Human Trafficking for Healthcare Professionals
- Human Trafficking for Professionals working with Children
- Food Handlers
Volunteer Experience
- Soup Kitchen, 2019, Niagara Falls, ON, Prepared meals in large quantities and helped clean up., Engaged in conversations and spent with guests.
- The RAFT, 2022, St. Catharines, ON, Assisted with preparation of meals for clients and assisted clients with always maintaining a clean area., Conducted room searches., Provided support and assistance to clients with finding housing., Assisted with new intakes.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Team Lead
Roots
08.2023 - Current
Sales Associate
La Vie En Rose
10.2022 - Current
The RAFT
01.2022
01.2019
Cashier
Americana Conference Resort Spa & Waterpark
01.2019 - 01.2022
Sales Associate
Ardene
01.2018 - 01.2019
Social Service Worker -
Niagara College Canada
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