Summary
Overview
Work History
Education
Skills
Additional Information
Langues
Timeline
Generic

Mariam Lagsiar

Moncton

Summary

Marketing and Communication specialist with experience in customer service, project management, and digital marketing. Strong organizational skills, creativity, and a client-focused approach.

Seeking to leverage academic training and professional expertise to contribute to a dynamic team.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Nordia
09.2020 - 05.2025
  • Delivered top customer support for Canada's leading service solutions provider.
  • Ensured client satisfaction by resolving inquiries efficiently and maintaining high service standards.
  • Mastered performance metrics and CRM tools to enhance customer experience.

Client Advisor

INTELCIA Maroc
08.2017 - 02.2020
  • Optimized service quality for key accounts through operational excellence and relationship building.
  • Managed client inquiries, conflict resolution, and sales strategies to drive retention and revenue.
  • Trained in advanced sales technique for B2B and B2C environments.

Education

Master - Marketing And Communication

I.I.H.E.M

Bachelor - Marketing et Communication

I.I.H.E.M

Baccalaureate - Economics

Lycée EMILE Meknès

Skills

  • Communication and Customer Relationship Management
  • Team Collaboration & Leadership
  • Marketing strategy development
  • Community Management
  • Sales & Client retention
  • Project Coordination

Additional Information

  • Fashion
  • Travel
  • Dance
  • Cinéma

Langues

French
Full Professional
English
Professional Working
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Nordia
09.2020 - 05.2025

Client Advisor

INTELCIA Maroc
08.2017 - 02.2020

Master - Marketing And Communication

I.I.H.E.M

Bachelor - Marketing et Communication

I.I.H.E.M

Baccalaureate - Economics

Lycée EMILE Meknès

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Mariam Lagsiar