Karine Sarkisyan
Sun Valley
Summary
Experienced, dedicated, and detail-oriented Supervising Patient Financial Services Worker I with over 20 years of healthcare experience, including 6+ years in a leadership role. Proven ability to lead registration teams, manage public health program enrollment, and ensure accurate eligibility verification for Medi-Cal, Medicare, and other programs while maintaining compliance with healthcare billing, registration, and financial policies. Recognized for strong attention to detail, problem-solving skills, and a commitment to patient-centered care. Currently pursuing my long-term goal of transitioning into accounting by completing prerequisite coursework at a Los Angeles community college. Seeking to apply my healthcare and financial experience, along with an expanding accounting skill set, within Los Angeles County.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Supervising Patient Financial Services Worker
West Valley Mental Health Clinic
Los Angeles
02.2026 - Current
- Supervised a team of 6 Patient Financial Service workers in determining eligibility for federal, state, and county healthcare programs (including Medi-Cal), and guiding patients through financial screening and billing processes
- Ensured accuracy in billing, timeliness of financial screenings, and adherence to healthcare regulations to enhance team performance
- Trained and coached staff on insurance requirements, workflow efficiency, and patient-centered customer service standards to improve service delivery
- Resolved complex patient account discrepancies and escalated cases through collaboration with staff, county departments, and external agencies
- Facilitated unit meetings to align team practices with federal, state, and county policies while promoting professional development
- Led monthly client reevaluation workflows by analyzing Excel datasets, verifying insurance eligibility across multiple platforms, coordinating client follow-up, and ensuring accurate compliance documentation and reporting
Supervising Patient Financial Services Worker I
H. Claude Hudson CHC, Patient Relations & Women’s Clinic
02.2019 - 02.2026
- Lead and supervise a team of Patient Relation Representatives in the Patient Relations Department and the Intermediate Clerk in the Women’s Clinic.
- Oversaw front-end operations for patient registration, assignment and empanelment, eligibility verification, and financial screening to enhance patient access and service delivery.
- Ensure accurate enrollment and management of public health programs such as ATP, Every Woman Counts, and Family PACT.
- Provide training, coaching, and performance feedback to staff to maintain service quality and policy compliance.
- Collaborate with clinic leadership and healthcare providers to streamline patient access and services.
- Monitored and reported key metrics on eligibility processing, program utilization, and staff performance to inform decision-making and improve service outcomes.
- Ensure compliance with healthcare regulations, HIPAA, and internal procedures.
- Coached and supported team members to cultivate a positive and accountable work environment, enhancing overall team dynamics and service quality.
Patient Financial Services Worker
H. Claude Hudson CHC, Women’s Clinic
02.2013 - 02.2019
- Verified and updated patients’ eligibility for Medi-Cal, Medicare, and other health coverage.
- Assisted patients in enrolling for state-funded health programs such as Ability to Pay (ATP), Every Women Counts (EWC), and Family Planning Access Care Treatment (FPACT), and maintained compliance with program requirements.
- Managed Every Women Counts (EWC) and Family Planning (FP) programs, ensured clinical providers and clerical staff were compliant with program's procedures and policies.
- Partnered with clinical and administrative staff to address and resolve patients' financial and insurance inquiries, facilitating smoother access to care.
- Streamlined patient intake and front-desk registration processes, enhancing data accuracy and improving customer service satisfaction.
- Maintained accurate records and ensured data integrity in patient information systems.
- Coordinated daily operations for programs, overseeing documentation, renewals, and reporting to ensure regulatory compliance.
- Supervised the clerical staff in the Women's Clinic.
- Supported patients with understanding their benefits and resolving insurance-related issues.
- Maintained strict compliance with privacy regulations (HIPAA) and eligibility requirements.
- Monitored/followed up with patients under the EWC program to ensure they get the ultimate care and services.
- Retrieved diagnoses and procedural codes for billing purposes.
- Coordinated case management services for the Every Women Counts program.
- Processed Medical applications for the Breast and Cervical Cancer Treatment program.
- Completed annual and semi-annual reports and conducted an annual Time Study for FPACT program.
Account Clerk
University of Yerevan
Yerevan
09.1990 - 11.1996
- Processed monthly payroll for university employees, ensuring compliance with institutional policies and deadlines
- Monitored attendance records to support accurate and timely payroll processing
- Generated payroll reports and reviewed data to ensure accuracy and integrity of payroll information
- Reconciled payroll calculations, verifying salary payments and employee information for accuracy
- Identified and resolved payroll discrepancies, contributing to error-free payroll operations
- Maintained organized payroll files, documentation, and financial records in accordance with compliance standards
- Maintained and updated employee records and payroll databases, enhancing accuracy of attendance and compensation data
Education
Certificate - Basic and Advanced Medical Coding
Hope St. James
Covina, CA12-2022
Certificate - Computer Programmer
Glendale Community College
Glendale, CA05-2004
Bachelor of Science - Computer Application Developer
University of Yerevan
Yerevan, Armenia05-1990
High School Diploma -
Nar-Docy High School
Yerevan, Armenia05-1985
Accounting
Los Angeles City College
Los Angeles, CA03-2026
Skills
- Patient Registration Oversight
- Insurance Verification & Billing
- Medi-Cal & Medicare Eligibility Verification
- Patient Registration & Financial Counseling
- Healthcare Compliance
- Public Health Program Management (ATP, EWC, Family PACT)
- Workflow Improvement & Compliance
- Knowledge of HIPAA & Healthcare Regulations
- System Proficiency: Orchid/Medi-Cal/LA Care/Health Net/Availity/Experian Payor Status
- Customer Service in Healthcare
- Staff Supervision & Mentoring
- Team Collaboration
Certification
- CCS Certificate by AHIMA
- Certificate of Basic and Advanced Medical Coding Program
- Certificate of Computer Programmer
- BS of Computer Mathematics
References
Available upon request.
Languages
- English
- Armenian
Timeline
Supervising Patient Financial Services Worker
West Valley Mental Health Clinic
02.2026 - Current
Supervising Patient Financial Services Worker I
H. Claude Hudson CHC, Patient Relations & Women’s Clinic
02.2019 - 02.2026
Patient Financial Services Worker
H. Claude Hudson CHC, Women’s Clinic
02.2013 - 02.2019
Account Clerk
University of Yerevan
09.1990 - 11.1996
Certificate - Basic and Advanced Medical Coding
Hope St. James
Certificate - Computer Programmer
Glendale Community College
Bachelor of Science - Computer Application Developer
University of Yerevan
High School Diploma -
Nar-Docy High School
Accounting
Los Angeles City College