Mariam Issa
Ottawa,ON
Summary
Dedicated global and international studies student with a strong understanding of cultural nuances. Proficient in three languages that contributes to effective communication in different environments.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Homewood Suites by Hilton Ottawa Airport
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Intake Coordinator
Ottawa Humane Society
02.2022 - 02.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained a professional attitude when working with bylaw officers and family members surrendering animals to the shelter and provided support during the process.
Receptionist Administrator
Ottawa Humane Society
11.2021 - 02.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
Cashier
Giant Tiger
08.2019 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Global And International Studies - Global Development
Carleton University
Ottawa, ON04.2026
Skills
- Customer Service
- Problem-solving skills
- Hospitality services
- Administrative Skills
- Foreign Languages
- Communication skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Full Professional
Timeline
Front Desk Agent
Homewood Suites by Hilton Ottawa Airport
06.2023 - Current
Intake Coordinator
Ottawa Humane Society
02.2022 - 02.2023
Receptionist Administrator
Ottawa Humane Society
11.2021 - 02.2023
Cashier
Giant Tiger
08.2019 - 08.2021
Global And International Studies - Global Development
Carleton University
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