Mariam Isaac
Hamilton
Summary
Motivated professional with a solid foundation in insurance advising, social media management, and customer service. Currently pursuing a degree in Law & Society with a minor in Criminology, demonstrating a goal-oriented mindset and strong work ethic. Proven skills in data interpretation, client retention, and teamwork enhance the ability to thrive in fast-paced environments. Actively seeking opportunities to gain valuable experience while contributing effectively to team objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Advisor
Co-operators Insurance
07.2025 - Current
- Conducted comprehensive insurance policy reviews to ensure client needs and coverage align effectively.
- Developed customized insurance solutions by analyzing client requirements and risk profiles.
- Educated clients on various insurance products, enhancing understanding and informed decision-making.
- Collaborated with underwriting teams to streamline policy approval processes and improve turnaround times.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
Social Media Manager
Crunch Fitness
05.2024 - 07.2025
- Developed and executed social media strategies to enhance brand visibility and engagement.
- Monitored social media channels, responding promptly to customer inquiries and feedback.
- Conducted market research to identify trends and inform content creation for diverse audiences.
- Trained junior staff on best practices for content scheduling and community management techniques.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
Store Supervisor
Booster Juice
05.2023 - 06.2024
- Oversaw daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Monitored inventory levels, coordinating with suppliers to maintain optimal stock availability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Co-Op - Office Administrative Assistant
Frankel Law
06.2023 - 09.2023
- Communicated with clients regarding case updates and document requirements.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on case status.
- Drafted legal documents for attorney review, increasing overall efficiency of the law firm.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
- Assisted in maintaining a well-organized office environment through effective administrative tasks such as answering phones, greeting clients, and handling mail correspondence.
- Developed strong working relationships with clients by demonstrating empathy, attentiveness, and professionalism in all interactions.
Co-op - Clinic Administrative Assistance
Dr.Marijane Doyle
02.2023 - 06.2023
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Coordinated patient intake processes, ensuring accurate documentation and compliance with healthcare regulations.
- Provided administrative support for efficient office operations, including document preparation, filing, and data entry tasks.
- Assisted in maintaining inventory and ordering medical supplies to ensure clinic readiness.
Education
Bachelor of Arts -
Wilfred Laurier University
01.2028
High School - undefined
St Thomas More CSS
01.2024
Skills
- Goal-oriented mindset
- Data interpretation
- Insurance products
- Client retention
- Teamwork and collaboration
- Digital media
- Strong work ethic
- File organization
- Inventory management
- Customer service
- Multitasking and organization
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Certification
- Specialist high skills major (SHSM) Certificate – Non-profit 2024
- First aid & CPR Level C - Red Cross
Timeline
Insurance Advisor
Co-operators Insurance
07.2025 - Current
Social Media Manager
Crunch Fitness
05.2024 - 07.2025
Co-Op - Office Administrative Assistant
Frankel Law
06.2023 - 09.2023
Store Supervisor
Booster Juice
05.2023 - 06.2024
Co-op - Clinic Administrative Assistance
Dr.Marijane Doyle
02.2023 - 06.2023
High School - undefined
St Thomas More CSS
Bachelor of Arts -
Wilfred Laurier University
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