Mariam Ghanem
Fredericton,NB
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server/Bartender
East Side Mario's Restaurant
09.2023 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Crafted and served a variety of beverages to customers, ensuring a high level of customer satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
Retail Sales Associate
Bluenotes
11.2022 - 06.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Crew Member
McDonald's
08.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Fredericton High School
Fredericton, NB06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Beverage preparation
Languages
English
Native or Bilingual
Timeline
Server/Bartender
East Side Mario's Restaurant
09.2023 - 01.2025
Retail Sales Associate
Bluenotes
11.2022 - 06.2023
Crew Member
McDonald's
08.2020 - 10.2021
High School Diploma -
Fredericton High School
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