Summary
Skills
Work History
Languages
Generic

Wael Ghanem

Manager
Fredericton,NB

Summary

Offering highly motivated and detail-focused approach with passion for food and beverage industry and willingness to learn and grow in dynamic setting. Brings understanding of customer service and team management, combined with ability to quickly adapt to new processes and environments. Ready to use and develop organizational and leadership skills in Restaurant Manager role.

Skills

Staff training and development

Clear communication

Customer service

Team leadership

Decision-making

Complex Problem-solving

Sales techniques

Work History

Supervisor

Burger King

- Train staff in job duties, sanitation and safety procedures.

-Making sure the restaurant meet Burger King's critical customer service standards of quality, service, and cleanliness.

-Assure the staff follows company rules and regulations properly by maintaining all health code and regulations and employee handbook guide.

-Assist manger

-Ensure that a culture of respect and professionalism is maintained in the work place at all times.

-completed any assignments that was assigned by manager.

-built my team leadership skills by helping my crew members with any difficulties they had.

Manager

Burger King

-Maintain budgets, optimized expenses, and write daily budget report.

-Assisted customers with issues and complaints and giving them 100% customer service satisfaction.

-Conduct health and safety inspections, and train staff on proper food handling and sanitation practices.

-prepared regular reports for upper management.

-Act as mediator when conflict arise between staff or customers.

-manage marketing initiative and find way to attract new business.

-checked the maintenance of all equipments in the restaurant and scheduled needed maintenance and repair.

Languages

English
Native or Bilingual
Arabic
Bilingual or Proficient (C2)
Wael GhanemManager