Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariam Fall

Ottawa,ON

Summary

I am a motivated and detail-oriented professional with a background in property management, customer service, and administrative support. Skilled in financial processes, organization, and effective communication. Fluent in French and English, with a client-first mindset and a passion for delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Property Manager

EMA Immobilier
Abidjan (remote), Côte d’Ivoire
11.2023 - Current
  • Manage tenant communications, service calls, and complaint resolution
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Oversee rent collection and maintain accurate payment tracking
  • Supervise maintenance schedules, expense management, and accounting documentation

Front Desk Receptionist

Andaz Hotel
Ottawa, Canada
08.2022 - 01.2023
  • Processed accounting functions such as room charges and deposit refunds
  • Managed reservations and stays using software such as Reserve and Opera
  • Provided seamless guest experiences through problem resolution and coordination

Assistant Store Manager

Sirens
Ottawa, Canada
01.2022 - 06.2022
  • Trained staff in customer service and operational efficiency
  • Oversaw financial tasks, including deposit and expense tracking
  • Organized promotional events to enhance customer engagement and sales

Intern

African Initiative for Relief and Development
Kinshasa, Democratic Republic of the Congo
06.2019 - 09.2019
  • Coordinated administrative tasks, ensuring resource and document availability
  • Maintained and updated project databases and web pages
  • Supported project execution through effective data management
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Education

Bachelor’s - International Economics and Development

University of Ottawa
Ottawa, ON
06.2025

Skills

  • Payment tracking
  • Financial reporting
  • Expense oversight
  • Microsoft Office Suite
  • CRM tools
  • SAP
  • Effective communication
  • Problem-solving
  • Organizational agility
  • Teamwork

Languages

  • Bilingual in French and English
  • Conversational Lingala

Timeline

Property Manager

EMA Immobilier
11.2023 - Current

Front Desk Receptionist

Andaz Hotel
08.2022 - 01.2023

Assistant Store Manager

Sirens
01.2022 - 06.2022

Intern

African Initiative for Relief and Development
06.2019 - 09.2019

Bachelor’s - International Economics and Development

University of Ottawa

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