MARIAM ELSHEIKH
Toronto,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
6
6
years of professional experience
Work History
Senior Key Account Manager
Sudasat
02.2023 - 05.2023
- Exceeded sales goals, increased revenue and facilitated sales
- Conferred with existing and potential customers to assess requirements and propose optimal solutions
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Drove new business by acquiring new clients and expanding new and existing relationships
- Built professional sales presentations to promote services to groups of potential customers
- Networked at events and by phone to expand business profits and revenues
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Serviced existing accounts on regular basis to maximize revenue
- Prospected new sales leads from directories, referrals and partners
- Contacted customers and prospects to generate new business to achieve company growth goals
- Locked in customer business with persuasive negotiation skills
- Managed sales plan activities and product launches resulting in expanded revenues and branding
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
Senior Account Manager
Maxnet
11.2022 - 01.2023
- Increased revenue for the company through strategic upselling and cross-selling initiatives
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
- Achieved or exceeded company-defined sales quotas
Account Manager
Canar Telecommunications HQ
02.2020 - 07.2022
- Drove store revenue by offering customers accessories and related purchases to complete selections
- Selected correct products based on customer needs, product specifications and applicable regulations
- Met existing customers to review current services and expand sales opportunities
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts
Transmission Engineer
Canar Telecommunications Co Limited
09.2019 - 02.2020
- Resolution of trouble tickets raised by NOC
- Fault management on all NES
- Network Routine Health Checks
- Analysis of Network performance issues
- Capacity management and reporting in case of possible breach in capacity
- Prepare and perform the network configuration, implement network changes to solve the network issue or optimize the network
- Analysis of Cause, effect and correlation of KPIs to Alarm & faults to limit the problem sources
- Imitative system checking, even there is no alarm
- Output the report according to customized template
- Reports specific to certain critical network entities that need special attention on a daily basis
- Follow standard operation procedure, output the report monthly
- TX Integration (new & Expansion)
NOC Engineer
Canar Telecommunications Co Limited
01.2017 - 09.2019
- Monitored and maintained network and software components according to established guidelines and best practices
- Closed first-time tickets quickly and met resolution volume requirements
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability
- Created graphical reports to visualize network performance and uptime to management members
- Managed MS Server and Workstation operating systems
- Led preventive and corrective network and infrastructure maintenance requirements
- Established positive working relationships with users to quickly resolve problems
- Recommended proactive approaches to leadership team to improve stability of infrastructure components
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base
Education
B.Sc. - Electronics Engineering
Future University
Khartoum, SudanSkills
- Microsoft Office
- Excel Advance
- UFAD
- U2000
- Health Check
- Data analysis tools
- Navigator
- MDS
- Unistar
- MML
- Emotional Intelligence
- Upselling
- Cross-selling
- Sense of responsibility
- Product knowledge
- Enjoy traveling
- Attention to detail
- Communication skills
- Reporting skills
- Active listening
- Negotiation skills
- Data analysis
- Relationship building
- Customer focused
- Respect of diversity
- Team work
- Sales skills
Languages
Arabic
English
Training
- Sufan Customer Relation Management system, Khartoum, Sudan, 2021
- Automation training package (Classic Control, PLC, PLC Advanced, VSD, SCADA, HMI, Sensors and instrumentation), Khartoum, Sudan, 2018
- Embedded System Engineering & VLSI (Verilog/FPGA), Delhi, India, 05/16/16
- CCNA training course, Khartoum, Sudan, 08/24/16
- Sudacad diploma Fiber Splicing (mobile GSM&CDMA and LTE), SDH and WDM
Timeline
Senior Key Account Manager
Sudasat
02.2023 - 05.2023
Senior Account Manager
Maxnet
11.2022 - 01.2023
Account Manager
Canar Telecommunications HQ
02.2020 - 07.2022
Transmission Engineer
Canar Telecommunications Co Limited
09.2019 - 02.2020
NOC Engineer
Canar Telecommunications Co Limited
01.2017 - 09.2019
B.Sc. - Electronics Engineering
Future University
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