Mariam Bashir
WINDSOR,ON
Summary
Customer- focused professional with experience in both in-person and virtual customer service roles.Skilled in handling high-volume customer inquiries ,resolving complaints and maintaining client satisfaction.Strong communication and problem solving skills with experience using virtual support tools.Healthcare related background enhances ability to handle professional environments.Seeking Customer service,Front desk or remote support opportunities.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Tim Hortons
WINDSOR
11.2024 - 01.2026
- Provided friendly and efficient service to customers in a fast-paced environment.
- Prepared food and beverages following company recipes and standards.
- Resolved customer concerns calmly,ensuring repeat business and satisfaction.
- Collaborated with team members to maintain smooth operations.
- Operated POS systems and handled cash transactions accurately.
- Informed customers of sales and promotions.
Virtual Customer Service Representative
Femtech Information Technology
, Nigeria
05.2023 - 03.2024
- Assisted customers with inquiries through phone and chat platforms.
- Documented customer interactions accurately in the CRM system.
- Answered incoming calls from customers seeking assistance with product information or orders.
- Resolved customer complaints in a timely manner.
- Monitored all incoming emails, phone calls and online chats promptly.
- Maintained a high level of professionalism when interacting with customers.
Education
Certified Personal Support Worker - Personal Support Worker
UMS Healthcare College
01-2026
Bachelor of Science - Medical Laboratory Science
University of Ilorin
Skills
- Customer Service and Client relations
- CRM tools and Documentation
- Communication and Interpersonal Skills
- Cash handling/POS systems
- Time management and Multitasking
- Medical and Healthcare knowledge
Timeline
Customer Service Team Member
Tim Hortons
11.2024 - 01.2026
Virtual Customer Service Representative
Femtech Information Technology
05.2023 - 03.2024
Bachelor of Science - Medical Laboratory Science
University of Ilorin
Certified Personal Support Worker - Personal Support Worker
UMS Healthcare College