Mariam Bakhshi
Bradford,ON
Summary
Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Scotiabank
04.2019 - Current
- Responsible to assist customers with their day to day banking requirements
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Streamlined customer service processes for increased efficiency and improved response times.
- Mentored junior team members, contributing to their professional development and overall team success.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Conducted regular training sessions for staff, ensuring consistent delivery of exceptional service quality.
Customer Service Representative
Scotiabank
04.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Administrator
Leon's Furniture
01.2014 - 01.2018
- Improved office organization by implementing effective filing systems and document management practices.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
Education
Certificate - Medical Terminology
ICS Canada
Law Clerk Diploma -
Seneca College
Toronto, ON01.2018
Diploma - Early Childhood Education
Seneca College of Applied Arts And Technology
North York, ON04.2017
Skills
- Customer Service
- Service Recommendations
- Call Control
- Conflict Management
- Account Management
- Staff Training
- Customer Support
- Escalation Management
- Problem Solving
Languages
English
Full Professional
Punjabi
Limited Working
Hindi
Professional Working
Persian
Professional Working
Timeline
Senior Customer Service Representative
Scotiabank
04.2019 - Current
Customer Service Representative
Scotiabank
04.2018 - 04.2019
Front Desk Administrator
Leon's Furniture
01.2014 - 01.2018
Certificate - Medical Terminology
ICS Canada
Law Clerk Diploma -
Seneca College
Diploma - Early Childhood Education
Seneca College of Applied Arts And Technology
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