Mariam Bakare
Sydney,NS
Summary
Proactive and results-oriented, I excelled at Green Tulips Immigration Consultancy Services Incorp by enhancing customer relations and streamlining data management. Leveraging skills in Microsoft Office and effective communication, I significantly contributed to project successes and efficient office administration, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Green Tulips Immigration Consultiy Services Incorp
05.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Representative
ISON BPO International Ltd
10.2015 - 10.2018
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Direct Sales Executive
Diamond Bank PLC
01.2014 - 06.2015
- Developed customized sales strategies for individual clients, leading to improved customer satisfaction and retention.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Executive Secretary
Stay Up Aviation LTD
01.2010 - 11.2012
- Answered high volume of phone calls and email inquiries.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
Education
Bachelor In Financial Administration - Administration
Chartered Institute of Administration
Nigeria 06.2006
Banking And Finance
University of Ado Ekiti
Nigeria 04.2002
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NSSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Data organization
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- Microsoft Outlook
- Customer and client relations
- File Organization
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
Languages
English
Full Professional
Timeline
Administrative Assistant
Green Tulips Immigration Consultiy Services Incorp
05.2023 - 11.2024
Customer Service Representative
ISON BPO International Ltd
10.2015 - 10.2018
Direct Sales Executive
Diamond Bank PLC
01.2014 - 06.2015
Executive Secretary
Stay Up Aviation LTD
01.2010 - 11.2012
Bachelor In Financial Administration - Administration
Chartered Institute of Administration
Banking And Finance
University of Ado Ekiti
Post Baccalaureate Diploma - Business Management
Cape Breton University
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