Mariam Ayuba
Brandon,MB
Summary
Dynamic professional with exceptional customer service skills, adept at managing client accounts, and resolving inquiries efficiently. Recognized for attention to detail and effective communication, consistently enhancing customer satisfaction and fostering loyalty. Proven ability to multi-task and streamline processes, contributing to a positive service-oriented environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
Brandon , MB
04.2024 - Current
- Assisted customers in selecting products based on their needs and preferences.
- Engaged with customers to provide information about promotions and sales.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
Administrative Assistant
World Financial Group
Brandon, Manitoba
03.2023 - 11.2024
- Managed scheduling and calendar coordination for executives and team meetings.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Guest Service Representative
Playland Hotels
Lagos , Nigeria
02.2022 - 11.2022
- Handled guest inquiries and resolved complaints with professionalism.
- Assisted guests with check-in and check-out processes efficiently.
- Processed payments and maintained accurate billing records for guests.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Resolved guest complaints in a professional manner.
Customer Service Representative
Glo
Lagos , Nigeria
01.2021 - 12.2021
- Processed customer orders and managed returns with attention to detail.
- Collaborated with team members to improve customer service processes consistently.
- Resolved customer complaints by actively listening and offering solutions.
- Documented customer interactions accurately in the company's CRM system.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Education Technology
University of Ilorin
Nigeria 10-2019
Nursing
Brandon University
BrandonSkills
- Attention to detail
- Exceptional customer service
- Multi-tasking strength
- Written and oral communication skills
- Client account management
- Service oriented
- Hospitality and accommodation
References
References available upon request.
Timeline
Sales Associate
Home Depot
04.2024 - Current
Administrative Assistant
World Financial Group
03.2023 - 11.2024
Guest Service Representative
Playland Hotels
02.2022 - 11.2022
Customer Service Representative
Glo
01.2021 - 12.2021
Bachelor of Science - Education Technology
University of Ilorin
Nursing
Brandon University
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