Mariam Akande
Summary
Dynamic Customer Service Representative with a proven track record at Sekuremerchants, excelling in complaint resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and effective conflict management. Skilled in data entry and fostering positive client relations, contributing to a culture of service excellence and increased customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sekuremerchants
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
St Nicholas Hospital
09.2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted patients in need of the help with soothing solutions
- Developed rapport with patients s through active listening skills, leading to healthier environment and positive feedback from patients.
Education
Bachelor of Science - International Relations
Ambrose Alli
Lagos Nigeria11-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Client relations
- Customer satisfaction measurement
- Complaint resolution
- Professional telephone demeanor
- Scheduling
Languages
English
Professional Working
Certification
- Sales Manager Certificate
Timeline
Customer Service Representative
Sekuremerchants
06.2024 - Current
Customer Service Representative
St Nicholas Hospital
09.2022 - 11.2023
Bachelor of Science - International Relations
Ambrose Alli
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