Mariam Abdelshid
Ottawa,ON
Summary
Dedicated hotel room attendant with a proven track record at Tolip Hotel Alexandria, excelling in efficient cleaning and guest satisfaction. Demonstrated expertise in room inspections and sanitation practices, consistently enhancing the guest experience. A collaborative team player, recognized for streamlining processes and maintaining high hygiene standards.
Overview
1
1
year of professional experience
Work History
Hotel-room-attendant
Tolip Hotel Alexandria
04.2024 - 04.2025
- Collaborated with laundry department to ensure availability of clean linens at all times.
- Participated in regular staff meetings to discuss ways of improving team performance and overall guest experience.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Provided personalized service to VIP guests by accommodating special requests when possible.
- Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
- Streamlined room turnover process by effectively prioritizing tasks and managing time.
- Consistently met or exceeded productivity goals while maintaining high-quality service for guests.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Checked appliances in guest rooms to determine good working order.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replenished guest room water glasses, toiletries, and paper products.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
Education
Bachelor of Science - Tourist Guidance And Hotel Studies
Alexandria Higher Institute of Tourism And Hotels
31, Mustafa Abu Hief Street, Alexandria,Egypt05-2024
Skills
- Efficient cleaning
- Bathroom sanitation
- Dusting techniques
- Room inspections
- Stain removal
- Floor mopping
- Restocking amenities
- Hygiene standards
- Vacuuming expertise
- Guest satisfaction
- Teamwork
- Housekeeping
- Hospitality industry
- Sanitation practices
- Room preparation
- Cleaning techniques
Timeline
Hotel-room-attendant
Tolip Hotel Alexandria
04.2024 - 04.2025
Bachelor of Science - Tourist Guidance And Hotel Studies
Alexandria Higher Institute of Tourism And Hotels
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