Maria Luiza Couto Santos
Three Hills,AB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Motivated business student seeking internship in any area to gain hands-on experience and help to pay my studies. Outgoing and friendly with strong drive to succeed.
Overview
5
5
years of professional experience
Work History
Restaurant Team Member
Danubio Coffee
Portugal, PT
11.2022 - 06.2023
- Refilled condiments, napkins and server workstations.
- Provided quality customer service with a friendly attitude.
- Cleaned cooking equipment after use according to safety protocols.
- Assembled and served meals according to specific guest requirements.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Refreshed inventory supplies for drink and napkin stations.
- Greeted customers and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Filled and served various beverages for customers.
Chef Assistant
Wagamama
Dublin, IE
05.2022 - 09.2022
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Followed recipes to prepare sauces, soups, entrees, desserts, and other food items.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
- Sliced meats and cheeses for plating or buffet service.
- Assisted Chef in preparing ingredients for various dishes.
Office Assistant
FAGU construction
Seattle, WA
01.2022 - 05.2022
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered phone calls and welcomed visitors to office.
- Delivered messages and ran errands.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Handled multiple chat sessions simultaneously while providing excellent support to clients.
Restaurant Manager
Heroes Barbecue
Seattle, WA
08.2021 - 01.2022
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Created new menu items based on customer feedback and industry trends.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Distributed food to service staff for prompt delivery to customers.
- Monitored cash register operations during shifts for accuracy of transactions.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Served food and beverages to patrons and immediately remedied issues with orders.
Finance Assistant
Aliansce
Rio De Janeiro, Brazil
11.2018 - 11.2019
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Created spreadsheets to track budget expenses and income.
- Prepared and processed payrolls.
Education
Course - General English
English Course
Brazil12-2017
High School Diploma -
Santa Monica
Brazil12-2016
Bachelor of Science - Business Administration
Prairie College
Three Hills, ABAssociate of Science - Economic Studies
Everett CC
SEATTLESkills
- Guest Experiences
- Operational Standards
- Supply Restocking
- Verbal and Written Communication
- Customer Interaction
- Kitchen Support
- Guest Engagement
- Cash Handling
- Menu Presentation
- Relationship Management
- Administrative Support
- Product and Service Knowledge
- Operations Management
- Negotiation
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Affiliations
- I have been a business woman since 2021, when I created my own corporate furniture company in Brazil. I want to gain as much experience as possible in all areas to make my company grow more and more. I know how to deal directly with expenses and maintenance for my company and I hope to learn more about this.
Timeline
Restaurant Team Member
Danubio Coffee
11.2022 - 06.2023
Chef Assistant
Wagamama
05.2022 - 09.2022
Office Assistant
FAGU construction
01.2022 - 05.2022
Restaurant Manager
Heroes Barbecue
08.2021 - 01.2022
Finance Assistant
Aliansce
11.2018 - 11.2019
Course - General English
English Course
High School Diploma -
Santa Monica
Bachelor of Science - Business Administration
Prairie College
Associate of Science - Economic Studies
Everett CC
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