Maria Luisa Vazquez Cervantes
Murrieta
Summary
Dynamic and results-oriented professional with a proven track record at Hyatt Vacation Club, enhancing guest satisfaction and streamlining operations. Excelled in problem-solving and team coordination, significantly reducing guest complaints. Skilled in Asgard and bilingual communication, adept at managing time and multitasking to meet tight deadlines.
Overview
8
8
years of professional experience
Work History
Housekeeping Coordinator
Hyatt Vacation Club
04.2021 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Performed opening tasks by running daily housekeeping reports to account for arrivals, departures, service cleanings, and room status reports.
- Assign housekeeping teams according to roles including: housemen for inventory, bed bug inspections, and stripping rooms; team leads for inspections and morning walks to verify cleanliness; management for inspections and verifying team leads' work; and attendants for arrivals and service cleanings.
- Input and followup on Asgard work orders for housekeeping inventory requests.
- Streamline communication between attendants and team leads regarding room statuses and completing rooms.
- Move morning arrivals to vacate dirty or clean rooms to assist housekeeping teams to enter rooms prior to checkout time.
- Review the detailed expected check-in report for housekeeping requests on guest reservations and coordinate with our rooms control teams to lock in reservations with specific requests.
Executive Assistant
Yugo Ministries
04.2017 - 12.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
High School Diploma -
Colegio De Bachilleres De Baja California
Tijuana, Mexico07-2016
Skills
Guest Services
Problem-solving
Detail Oriented
Multitasking
Team Coordination
Time Management
Task Efficient
Bilingual
Asgard
Timeshare Ware
Microsoft Office
Two-Way Radio
Timeline
Housekeeping Coordinator
Hyatt Vacation Club
04.2021 - Current
Executive Assistant
Yugo Ministries
04.2017 - 12.2019
High School Diploma -
Colegio De Bachilleres De Baja California
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