Maria Luisa Vazquez Cervantes
Murrieta
Summary
Dynamic and results-oriented professional with a proven track record at Hyatt Vacation Club, enhancing guest satisfaction and streamlining operations. Excelled in problem-solving and team coordination, significantly reducing guest complaints. Skilled in Asgard and bilingual communication, adept at managing time and multitasking to meet tight deadlines.
Overview
8
8
years of professional experience
Work History
Housekeeping Coordinator
Hyatt Vacation Club
Escondido, CA
04.2021 - Current
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Reduced guest complaints by effectively coordinating with the housekeeping team to address issues promptly.
- Performed opening tasks by running daily housekeeping reports to account for arrivals, departures, service cleanings, and room status reports.
- Assign housekeeping teams according to roles including: housemen for inventory, bed bug inspections, and stripping rooms; team leads for inspections and morning walks to verify cleanliness; management for inspections and verifying team leads' work; and attendants for arrivals and service cleanings.
- Input and followup on Asgard work orders for housekeeping inventory requests.
- Streamline communication between attendants and team leads regarding room statuses and completing rooms.
- Move morning arrivals to vacate dirty or clean rooms to assist housekeeping teams to enter rooms prior to checkout time.
- Review the detailed expected check-in report for housekeeping requests on guest reservations and coordinate with our rooms control teams to lock in reservations with specific requests.
Executive Assistant
Yugo Ministries
La Paz, Baja California Sur
04.2017 - 12.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Improved office efficiency by implementing new filing systems and document management processes.
Education
High School Diploma -
Colegio De Bachilleres De Baja California
Tijuana, Mexico07-2016
Skills
Guest Services
Problem-solving
Detail Oriented
Multitasking
Team Coordination
Time Management
Task Efficient
Bilingual
Asgard
Timeshare Ware
Microsoft Office
Two-Way Radio
Timeline
Housekeeping Coordinator
Hyatt Vacation Club
04.2021 - Current
Executive Assistant
Yugo Ministries
04.2017 - 12.2019
High School Diploma -
Colegio De Bachilleres De Baja California