MARIA LOURDES PONTRIVIDA SWANSON
EDMONTON,AB
Summary
Hardworking and reliable cashier, customer service representative, receptionist, call center agent, administrative support, and office clerk with 10+ years of experience and a strong ability in administrative tasks, customer service, multi-tasking, and time management abilities. I'm a computer-literate expert, especially in Microsoft Office.
Overview
12
12
years of professional experience
Work History
Receptionist/Client Service Professional
H&R BLOCK Canada, Inc.
Edmonton, AB
03.2013 - 04.2025
- Responsible for: Greeting clients, customer service, opening and closing the system, taking payments, processing cheques for tax refunds, calling CRA for the code for client verification, doing AFR and e-filing, updating information in the system, answering and making phone calls, making a report, creating client file folders, filing, sorting, accepting walk-in clients, booking appointments, depositing money in the bank, and being a key holder.
Customer Service Agent
GAT Airline Ground Support/Flair Airlines
Edmonton, AB
07.2024 - 01.2025
- Responsible for: Passenger assistance, such as helping passengers with check-in, issuing boarding passes, baggage handling, providing flight information, gate assistance, special needs support like wheelchair assistance, bag tags, handling lost and found bags, and announcing arrivals.
Call Center Agent
Alberta Coop Taxi Line, Ltd.
Edmonton, AB
09.2017 - 02.2023
- Responsible for: Answering incoming and outgoing calls, searching the location, sending the trip to their location, booking and giving a flat rate to the airport, handling individual customer accounts for their daily trips, as well as corporate accounts and hospital accounts for their clients and patients' daily trips, handling lost and found, and customer complaints.
Enumerator - Call Center Agent & Census
Government of Alberta, Elections Alberta
Edmonton, AB
08.2018 - 04.2020
- Responsible for: Taking incoming calls, enumerating or registering electors in the system, getting all their accurate information, and updating their information in the system. Counting how many people are living in Canada, including immigrants.
Latenight Manager
Mcdonald's Restaurant
Edmonton, AB
11.2015 - 01.2020
- Responsible for: Managing the store, closing the system, handling cash/taking payments in the debit machine, counting the till, training new staff, positioning the staff, taking orders in the drive-thru and front counter, dealing with customer complaints, ensuring food safety, and depositing the money.
Night Staff/ Cashier
Tim Hortons
Edmonton, AB
12.2015 - 03.2017
- Responsible for: Taking orders, customer service, cashiering, making hot coffee, making sandwiches or deli, baking, stocking, cleaning the grill panini, and cleaning the store.
Parking Lot Cashier
IMPARK
Edmonton, AB
02.2014 - 02.2015
- Responsible for: Customer Service, handling cash transactions, collecting parking fees, and processing credit card payments, issuing claim tickets to drivers as they enter a parking garage or lot, and collecting fees when the driver exits.
Front Cashier/Customer Service
Shoppers Drugmart
Edmonton, AB
11.2012 - 01.2014
- Responsible for: Ringing customer items into the POS, selling lottery and scratch tickets, handling customer returns and exchanges, bagging the items, pricing, and tagging.
Education
Diploma - Business Administration
ABM College
Calgary, AB08-2023
Bachelor of Science - Office Administration
University of San Jose-Recoletos
Cebu City, Philippines10-2001
Skills
- Data entry
- Microsoft Office (Word, Excel, PowerPoint)
- Time management
- Appointment scheduling
- Cash handling
- Payment processing
- Technical support
- Administrative experience
- Customer service
- Employee training
Accomplishments
Income Tax Preparation - Level I
REFERENCES
- Mr. Calvin Chan Manager (H&R Block) #780-990-7348
- Mr. John Tran Manager/Co-worker (River Cree Casino/H&R Block) #587-778-8976
- Ms. Toby Lysyk Former Supervisor (Census Canada) #780-716-3760
Timeline
Customer Service Agent
GAT Airline Ground Support/Flair Airlines
07.2024 - 01.2025
Enumerator - Call Center Agent & Census
Government of Alberta, Elections Alberta
08.2018 - 04.2020
Call Center Agent
Alberta Coop Taxi Line, Ltd.
09.2017 - 02.2023
Night Staff/ Cashier
Tim Hortons
12.2015 - 03.2017
Latenight Manager
Mcdonald's Restaurant
11.2015 - 01.2020
Parking Lot Cashier
IMPARK
02.2014 - 02.2015
Receptionist/Client Service Professional
H&R BLOCK Canada, Inc.
03.2013 - 04.2025
Front Cashier/Customer Service
Shoppers Drugmart
11.2012 - 01.2014
Diploma - Business Administration
ABM College
Bachelor of Science - Office Administration
University of San Jose-Recoletos
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