Maria Lida Acosta
Business Administration
FORT ERIE,ON
Summary
I am an accomplished professional in office management and administration, proficient in enhancing productivity, efficiency, and the quality of service across a variety of environments. I collaborate effectively with cross-functional teams to ensure operational excellence and superior service delivery. My strong organizational skills and effective communication abilities enable me to provide dependable support, while my cooperative approach fosters team success and productivity.
Overview
19
19
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Office Assistant
Global Material Handling Products
03.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- prepared orders, reviewed contracts for the supplier, and approved photographs and designs pertaining to customer orders.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
General Manager of Operations
Osorio Commercial Cleaning Services
01.2015 - 12.2023
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Volunteer-Tax Specialist
Canada Revenue
01.2012 - 12.2020
- Maintained strict compliance while preparing client returns.
- Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
- Managed tax submissions and made sure all information complied with regulations.
Volunteer Ambassador Walmart Canada
Canada Red Cross
01.2016 - 07.2018
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Served as organization ambassador at various charity events, promoting mission and values.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
Volunteer -Assistant to the Director of Operations
Multicultural Center Fort Erie
01.2006 - 12.2017
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Collaborated with HR department on recruitment efforts, helping to bring on board top talent for key positions.
- Supported the Director of Operations in executing strategic initiatives, contributing to overall organizational success.
- Managed special projects as assigned by the Director of Operations, ensuring successful completion and alignment with organizational objectives.
Volunteer- Planner Event
The Adult Literacy Council
04.2008 - 05.2010
- Collaborated with cross-functional teams to align goals and ensure project success.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Achieved on-time completion of projects with diligent scheduling and resource management.
Education
Business Accounting - Accounting
Niagara College
Niagara-on-the-Lake, Canada 01.2023 - 06.2026
Skills
Office administration
Customer service
Administrative support
Time management
Bookkeeping
Business administration
Inventory management
Supply management
Human resources management (HRM)
Quickbooks
Customer relationship management (CRM)
Staff management
Excel spreadsheets
Spreadsheet management
Timeline
Office Assistant
Global Material Handling Products
03.2024 - Current
Business Accounting - Accounting
Niagara College
01.2023 - 06.2026
Volunteer Ambassador Walmart Canada
Canada Red Cross
01.2016 - 07.2018
General Manager of Operations
Osorio Commercial Cleaning Services
01.2015 - 12.2023
Volunteer-Tax Specialist
Canada Revenue
01.2012 - 12.2020
Volunteer- Planner Event
The Adult Literacy Council
04.2008 - 05.2010
Volunteer -Assistant to the Director of Operations
Multicultural Center Fort Erie
01.2006 - 12.2017