Overview
Work History
Education
Skills
Timeline
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Maria Lescania Ureña

Montreal,QC

Overview

16
16
years of professional experience

Work History

Client Service Representative

Open Courier
Santo Domingo, Dominican Republic
07.2022 - 12.2023
  • Managed client accounts by providing accurate data entry services.
  • Collected deposits or payments and arranged for billing.
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.
  • Followed up with customers after their purchase to ensure satisfaction.
  • Managed and updated physical and digital client account information to keep records accurate and current.
  • Demonstrated excellent listening skills and empathy towards customers' needs and concerns.

General Manager

Asociados de Prensa Turistica
Santo Domingo, Dominican Republic
02.2008 - 08.2018
  • Guided management and supervisory staff to promote smooth operations.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Formed and sustained strategic relationships with clients.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Education

Bachelor of Administration - Business Administration

Universidad Autonoma De Santo Domingo
Dominican Republic
04-2010

Skills

  • CRM system updates
  • Membership renewals
  • System documentation
  • Sales strategies
  • Account management
  • Client profile building

Timeline

Client Service Representative

Open Courier
07.2022 - 12.2023

General Manager

Asociados de Prensa Turistica
02.2008 - 08.2018

Bachelor of Administration - Business Administration

Universidad Autonoma De Santo Domingo

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Maria Lescania Ureña