Maria Lescania Ureña
Montreal,QC
Overview
16
16
years of professional experience
Work History
Client Service Representative
Open Courier
Santo Domingo, Dominican Republic
07.2022 - 12.2023
- Managed client accounts by providing accurate data entry services.
- Collected deposits or payments and arranged for billing.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Followed up with customers after their purchase to ensure satisfaction.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
General Manager
Asociados de Prensa Turistica
Santo Domingo, Dominican Republic
02.2008 - 08.2018
- Guided management and supervisory staff to promote smooth operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Recruited, interviewed and hired qualified staff for open positions.
- Formed and sustained strategic relationships with clients.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
Bachelor of Administration - Business Administration
Universidad Autonoma De Santo Domingo
Dominican Republic04-2010
Skills
- CRM system updates
- Membership renewals
- System documentation
- Sales strategies
- Account management
- Client profile building
Timeline
Client Service Representative
Open Courier
07.2022 - 12.2023
General Manager
Asociados de Prensa Turistica
02.2008 - 08.2018
Bachelor of Administration - Business Administration
Universidad Autonoma De Santo Domingo