Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

MARIA LEONORA C. RAMOS

Palmdale

Summary

Motivated accounts receivable and payable clerk with a decade of experience in retail and hospitality, dedicated to optimizing customer and company satisfaction. Skilled in working under pressure, and eager to contribute knowledge and skills in a collaborative team setting. Seeking to become a part of your team to share and maximize motivated years of my experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Desk Clerk NF2

Five Palms/Billeting Fund, MCCS
07.2019 - 02.2020
  • Accepted reservations, registered guests, assigned rooms, and issued keys to incoming guests, either active members or retirees, for individual or group check-ins.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Provided stellar customer service, even during busy times, and maintained composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously, without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Recorded significant occurrences in the daily log with professionalism and critical details.
  • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
  • Assisted in training newly hired employees, if needed.

Financial Technician Assistant

Five Palms/Billeting Fund
08.2015 - 06.2019
  • Performed a variety of accounts receivable/payable clerical duties pertaining to the preparation and maintenance of journals reflecting various accounting transactions.
  • Coded all data into necessary transaction sheets, like daily activity reports, to check guests' folios for the accuracy of the charges that have been made.
  • Verified, reviewed, and recapped records with proper account classification distribution and source of documents to identify and reconcile discrepancies, and checked deposit slips to ensure the process was accurate.
  • Compiled general ledger entries on a regular basis, providing nearly error-free accuracy.
  • Prepared and organized documents and financial records to deliver successful audits.
  • Identified discrepancies on bills, and coordinated with personnel from other companies to have these issues resolved.
  • Maintained strong relationships with vendors by resolving payment disputes quickly and professionally.
  • Interacted with contacts from other organizations to gather information regarding invoices.
  • Prepared and reviewed monthly reconciliations to ensure the accuracy of accounting records.
  • Handled payments and disbursements for multiple customers, generally from DoD servicemen.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Accounting Clerk/Customer Service Agent

Safety Systems Hawaii
04.2007 - 06.2012
  • Maintained a well-organized filing system for the efficient retrieval of financial documents upon request.
  • Collaborated with team members to complete month-end close procedures, ensuring accuracy in financial reporting.
  • Supported efficient inventory management by accurately recording purchases and updating records as needed.
  • Provided exceptional customer service when addressing clients' inquiries related to invoices, payments, or account balances.
  • Matched purchase orders with invoices, and recorded necessary information.
  • Effectively communicated with clients about payment needs and kept updated, detailed, and accurate ledgers.
  • Helped a large volume of customers, if they needed assistance, with a positive attitude and a focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Responded to customer requests for products, services, and company information.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.

Education

Course Certification - Bookkeeping Basics - Online

Intuit Academy - Coursera
Palmdale, CA
04-2025

Bachelor of Arts - Business Management

National College of Business & Arts
Rizal, Philippines
03-1995

Skills

  • Office machine operation
  • Computer knowledge
  • Customer service and support
  • Multitasking capacity
  • Verbal and written communication
  • Basic bookkeeping and accounting
  • Front desk operations
  • Invoice processing and data entry
  • Cash handling experience

Certification

  • Bookkeeping Basics, Coursera, April 2025
  • Ai Online Certification, Coursiv, Aug 2025 (Still in class)

References

References available upon request.

Timeline

Desk Clerk NF2

Five Palms/Billeting Fund, MCCS
07.2019 - 02.2020

Financial Technician Assistant

Five Palms/Billeting Fund
08.2015 - 06.2019

Accounting Clerk/Customer Service Agent

Safety Systems Hawaii
04.2007 - 06.2012

Course Certification - Bookkeeping Basics - Online

Intuit Academy - Coursera

Bachelor of Arts - Business Management

National College of Business & Arts

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MARIA LEONORA C. RAMOS