Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIA LEONORA C. RAMOS

Palmdale

Summary

Experienced and a hardworking individual with hands-on experience in front desk operations at Five Palms/Billeting Fund, with customer service skills and bookkeeping knowledge. Proven ability to resolve discrepancies and clients issues. Strong multitasking and interpersonal skills, consistently delivering support and committed to fostering positive relationships and ensuring client satisfaction. Adaptable to high-pressure and dynamic situations.

Overview

13
13
years of professional experience

Work History

Desk Clerk NF2

Five Palms/Billeting Fund, MCCS
07.2019 - 02.2020
  • Accepted reservations, registered guests, assigned rooms, issued keys to incoming guests either active member or retirees, individual or group check ins.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Provided stellar customer service even during busy times and maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
  • Recorded significant occurrences in daily log with professionalism and critical details.
  • Maintained clean, tidy and sanitized common areas for personnel and guests.
  • Collected room deposits, fees, and payments.
  • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
  • Assisted in training newly hired employees, if needed.

Financial Technician Assistant

Five Palms/Billeting Fund
08.2015 - 06.2019
  • Performed a variety of accounts receivable/payable clerical duties pertaining to the preparations and maintenance of journals reflecting various accounting transactions.
  • Coded all data into necessary transaction sheets like daily activity reports to check guests' folios for accuracy of the charges that's been made.
  • Verified, reviewed and recapped records with proper account classification distribution and source of documents to identify and reconcile discrepancies, and checked deposit slips, if process accurately.
  • Compiled general ledger entries on regular basis, providing nearly error-free accuracy.
  • Prepared and organized documents and financial records to deliver successful audits.
  • Identified discrepancies on bills and coordinated with personnel from other companies to have these issues resolved.
  • Maintained strong relationships with vendors by resolving payment disputes quickly and professionally.
  • Interacted with contacts from other organizations to gather information regarding invoices.
  • Prepared and reviewed monthly reconciliations to ensure accuracy of accounting records.
  • Improved cash flow management by closely tracking receivables and payables, reducing outstanding balances, and minimizing late fees.
  • Handled payments and disbursements for multiple customer generally from DoD service men.
  • Investigated and resolved inquiries with billing and invoicing.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.

Accounting Clerk/Customer Service Agent

Safety Systems Hawaii
04.2007 - 06.2012
  • Maintained a well-organized filing system for efficient retrieval of financial documents upon request.
  • Collaborated with team members to complete month-end close procedures, ensuring accuracy in financial reporting.
  • Provided excellent customer service when addressing billing inquiries from clients or vendors.
  • Supported efficient inventory management by accurately recording purchases and updating records as needed.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Matched purchase orders with invoices and recorded necessary information.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Entered figures using 10-key calculator to compute data quickly.
  • Helped large volume of customers, if needed assistance, with positive attitude and focus on customer satisfaction.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Responded to customer requests for products, services, and company information.

Education

Bookkeeping Basics - Online

Intuit Academy - Coursera
Palmdale, CA
04-2025

Bachelor of Arts - Business Management

National College of Business & Arts
Rizal, Philippines
03-1995

Skills

  • Bookkeeping
  • Invoice processing
  • Office machine operation
  • Data entry and 10-key
  • Customer service
  • Multitasking Abilities
  • Interpersonal skills
  • Verbal and written communication
  • Team player attitude
  • Basic accounting
  • Front desk operations
  • Cash handling experience

Timeline

Desk Clerk NF2

Five Palms/Billeting Fund, MCCS
07.2019 - 02.2020

Financial Technician Assistant

Five Palms/Billeting Fund
08.2015 - 06.2019

Accounting Clerk/Customer Service Agent

Safety Systems Hawaii
04.2007 - 06.2012

Bookkeeping Basics - Online

Intuit Academy - Coursera

Bachelor of Arts - Business Management

National College of Business & Arts

Similar Profiles

CREATE PROFILE
MARIA LEONORA C. RAMOS