MARIA L. GARCIA
Sacramento
Summary
Detail-oriented professional with bilingual proficiency in English and Spanish. Proven ability to resolve customer complaints effectively, ensuring a positive service experience while maintaining store organization. Adaptable customer service representative with over 10 years of experience in various roles. Known for effective communication and conflict resolution skills, consistently enhancing customer satisfaction and relationships.
Overview
13
13
years of professional experience
Work History
Combo Clerk
PAQ INC
Sacramento
05.2022 - Current
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Answered customer questions face-to-face or by phone.
- Kept register terminal area and store clean and orderly.
- Processed sales, returns, and exchanges using POS register system.
Certified Substitute Teacher
Lodi Unified School District
Lodi
05.2021 - 05.2022
- Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
- Managed high school classrooms during teacher absences.
- Provided classroom instruction outlined in teacher's lesson plans.
- Implemented classroom rules to maintain order and discipline.
Customer Service Representative/ MST
Lowes Home Improvment
Lodi
09.2017 - 07.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Member Service Representative
Spare Time Inc
Lodi
08.2013 - 11.2018
- Enhanced member relationships by providing excellent service during each interaction.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA05-2017
National Certified Insurance & Coding Specialist -
Elk Grove Adult & Community Education
Elk Grove, CA01-2026
Skills
- Customer service excellence
- Information analysis
- Attention to detail
- Bilingual proficiency
- Medical billing expertise
- Effective communication
Timeline
Combo Clerk
PAQ INC
05.2022 - Current
Certified Substitute Teacher
Lodi Unified School District
05.2021 - 05.2022
Customer Service Representative/ MST
Lowes Home Improvment
09.2017 - 07.2021
Member Service Representative
Spare Time Inc
08.2013 - 11.2018
Bachelor of Arts - Psychology
California State University, Sacramento
National Certified Insurance & Coding Specialist -
Elk Grove Adult & Community Education