Maria L Flores
Reseda
Summary
Results-driven professional with over 20 years of general office experience. Expertise in process optimization, quality control, and workflow management. Proven ability to solve problems and lead teams, ensuring efficient operations and project delivery on time. Committed to maintaining high-quality standards in all tasks.
Overview
16
16
years of professional experience
Work History
Senior Production Specialist
US Legal Support - Litigation Resource Services
Woodland Hills
08.2015 - 06.2025
- Fostered a collaborative work environment, enhancing team communication and cooperation.
- Resolved customer complaints effectively while ensuring high standards of service.
- Provided coaching and feedback to employees, promoting professional growth.
- Monitored daily workflows for compliance with established policies and procedures.
- Created training materials and facilitated group training sessions on new processes.
- Held weekly staff meetings to review project updates and address challenges.
- Developed conflict resolution strategies, improving team dynamics and problem-solving skills.
Loan Processor
Interthinx Inc.
Agoura Hills
10.2009 - 08.2014
- Submitted completed loan applications to underwriting department for review and decision-making.
- Assessed loan applications for accuracy and completeness prior to submission to underwriting.
- Evaluated loan applications and supporting documents to establish eligibility for approval.
Education
High School Diploma -
Reseda High School
Reseda, CA06-1990
Skills
- Workflow management
- Customer service
- Conflict resolution
- Effective communication
- Computer proficiency
- Attention to detail
- Bilingual (Spanish)
Accomplishments
- Quarterly Employee Recognition 2024 and 2025
Languages
Spanish
Professional
References
References available upon request.
Timeline
Senior Production Specialist
US Legal Support - Litigation Resource Services
08.2015 - 06.2025
Loan Processor
Interthinx Inc.
10.2009 - 08.2014
High School Diploma -
Reseda High School
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