Maria Kristianne Santiago

• Contacted taxpayers to request information regarding their applications for the Covid-19 benefits (CERB, CRB, CRSB, CWLB, and CESB)
• Provided clear instructions to taxpayers on documentation requirements needed for eligibility verification.
• Issued correspondence to taxpayers detailing their status. (If deemed eligible, taxpayers were requested to submit supporting documents. If deemed ineligible, taxpayers were offered guidance on necessary steps required for repayment.)
• Assessed supporting documents to determine taxpayers' eligibility or ineligibility.
• Maintained confidentiality and handled sensitive documents and information securely.
• Updated records to ensure processing information is current and up-to-date.
• Worked efficiently under production deadlines, ensuring cases are completed and process ed in a timely manner.
• Ensured taxpayers' satisfaction by effectively resolving issues and concerns, and all other inquiries.

• Completed requests from managers and team leaders with promptness and efficiency.
• Supported executive staff with preparation of crucial documents (offers of employment, extensions, terminations, and other related communications).
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Assisted with human resources tasks such as updating employee files and/or even submitting time-off requests per company policy guidelines.
• Facilitated the onboarding process for new employees by providing appropriate training materials, organizing orientation schedules, and providing hands-on training to ensure a smooth integration into the team.
• Maintained confidentiality of sensitive information by strictly following all privacy policies of the company.
• Ensured accurate record-keeping with diligent data entry and database management.
• Improved document organization with thorough file maintenance; archiving outdated records as necessary for efficient retrieval of information.
• Manage and coordinated office supply inventory by proactively ordering necessary items before stock depletion.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.

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• Conducted over-the-phone consultations with patients before scheduling appointments to determine if examination is private or covered by MSP.
• Scheduled and rescheduled appointments for both new and existing patients.
• Provided appointment reminders to patients via phone and/or e-mail, if preferred.
• Referred patients to specialists for surgery and/or surgical consultations when required.
• Faxed examination reports to various clinics as necessary.
• Assisted the doctor with pre-examination testings, using equipment such as an Autorefractor, Autolensmeter, Visual Field, OCT, and Visual Cam.
• Administered dilation drops and warm compress masks as needed for patients.
• Managed stock inventories, including medication treatments, eyewear frames, and contact lenses that are for sale.
• Assisted with consultations for single vision and progressive glasses, including taking measurements and handling online ordering and form submissions.
• Contacted insurance companies, including Great West Life, Manulife, and Sunlife, to verify patients' coverage for eye exams and glasses. Processed both electronic and manual billing claims.
• Trained and supervised new employees, ensuring they were familiar with all responsibilities and duties.