Summary
Overview
Work History
Education
Skills
References
Languages
Ayurvedic Practitioner, Yoga and Meditation Teacher, Kindergarten teacher while studying Art.
Timeline
Generic

Maria Jose Perez Cuevas

Montréal,QC

Summary

Knowledgeable and dedicated fashion professional fluent in English, Spanish, and French, with extensive background in client retention, brand coordination, and personal styling. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships.

Having studied Fashion Design at Centro Diseño de Modas Guadalajara and Art History at La Sorbonne, I have cultivated a unique blend of artistic insight and practical expertise. Throughout my career, I have consistently worked directly with clients, ensuring their needs are met and their experiences are exceptional. I am eager and motivated to maintain customer satisfaction and contribute to SSENSE's success.

Overview

10
10
years of professional experience

Work History

Client Retention Specialist

Meet My Project
08.2017 - 08.2018
  • Developed and implemented strategies to enhance client satisfaction and retention
  • Analyzed client feedback and data to identify areas for improvement and growth
  • Cultivated long-term relationships with clients, resulting in increased loyalty and repeat business.
  • Delivered exceptional customer service by promptly responding to inquiries and resolving any concerns or challenges that arose during the client''s engagement period.
  • Enhanced client satisfaction by proactively addressing concerns and implementing personalized solutions.
  • Engaged with customers to determine needs and present appropriate resolutions.
  • Spearheaded initiatives focused on enhancing overall customer experience, resulting in increased satisfaction ratings from both existing and new clients.
  • Addressed complex problems faced by clients, developing creative solutions that exceeded expectations and fostered long-term partnerships.
  • Developed targeted strategies for promoting products and services based on client needs, driving increased sales revenue.
  • Monitored industry trends and competitor activities closely so as to anticipate potential threats to existing client relationships while identifying opportunities for growth within current accounts.
  • Established strong relationships with clients, fostering a sense of trust and loyalty to the company.

Set Coordinator

Meet My Project
01.2017 - 01.2018
  • Organized and managed the logistics of fashion shoots, runway shows, and promotional events
  • Liaised with creative teams to ensure seamless execution of visual concepts
  • Oversaw setup and teardown of sets, ensuring all elements were in place for successful events.
  • Optimized storage solutions for sets, props, and costumes, increasing accessibility and reducing damage during transportation.
  • Streamlined communication between departments by maintaining clear channels for updates and revisions to set plans.
  • Implemented sustainable practices in set construction techniques, minimizing environmental impact while maintaining quality standards.
  • Fostered a collaborative environment by encouraging open communication among team members, resulting in improved overall productivity.
  • Enhanced set design efficiency by collaborating with directors and production designers on visual concepts and layouts.
  • Contributed to the creative vision of productions with innovative set designs that enhanced storytelling elements.
  • Provided ongoing support throughout the run of each production by addressing any necessary repairs or adjustments in a timely manner.

Assistant Store Manager

Adrano Diseno
01.2013 - 08.2014
  • Assisted in daily store operations, including inventory management, sales strategies, and customer service
  • Trained and supervised sales associates to ensure high standards of customer care and sales performance
  • Analyzed sales data to identify trends and opportunities for improving store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Assistant Patterning Designer

Adrano Diseno
01.2013 - 08.2014
  • Supported the design team in creating patterns for new collections, ensuring accuracy and quality
  • Assisted in fittings and adjustments to perfect garment construction and fit
  • Managed pattern archives and maintained detailed records of design iterations.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.

Brand Stylist

Liberal Youth Ministry
07.2008 - 07.2014
  • Coordinated with designers to style and present new collections for marketing campaigns and fashion shows
  • Ensured consistent brand messaging across all styled looks and promotional materials
  • Collaborated with photographers, makeup artists, and models to execute high-impact photo shoots.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.

Set Coordinator

Liberal Youth Ministry
01.2010 - 01.2014
  • Organized and managed the logistics of fashion shoots, runway shows, and promotional events
  • Liaised with creative teams to ensure seamless execution of visual concepts
  • Oversaw setup and teardown of sets, ensuring all elements were in place for successful events.
  • Managed budgets effectively, sourcing cost-effective materials and negotiating vendor contracts for set construction.
  • Optimized storage solutions for sets, props, and costumes, increasing accessibility and reducing damage during transportation.
  • Streamlined communication between departments by maintaining clear channels for updates and revisions to set plans.
  • Expedited load-in/load-out processes by creating detailed schedules and coordinating closely with venue staff.

Personal Stylist

Various
01.2009 - 01.2014
  • Delivered personalized styling services to high-profile clients, enhancing their personal image and wardrobe
  • Developed and maintained strong relationships with clients, leading to repeat business and referrals
  • Curated fashion-forward looks based on clients' preferences and current trends.
  • Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
  • Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
  • Established trusted partnerships with local boutiques and designers to provide clients access to unique pieces not found elsewhere.
  • Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
  • Developed strong rapport with clients through attentive listening and effective communication, leading to long-term relationships and repeat business.
  • Provided expert guidance during shopping excursions, ensuring efficient use of time and resources while finding the perfect additions to clients'' wardrobes.
  • Prepared clients for special events such as weddings or award ceremonies by coordinating head-to-toe looks that garnered praise and admiration from peers.
  • Utilized keen attention to detail in altering garments for a flawless fit, improving overall client satisfaction and comfort.

Brand Stylist

ERRESIETE
07.2009 - 07.2013
  • Coordinated with designers to style and present new collections for marketing campaigns and fashion shows
  • Ensured consistent brand messaging across all styled looks and promotional materials
  • Collaborated with photographers, makeup artists, and models to execute high-impact photo shoots.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.

Brand Stylist

Carlos Pineda
07.2010 - 07.2012
  • Coordinated with designers to style and present new collections for marketing campaigns and fashion shows
  • Ensured consistent brand messaging across all styled looks and promotional materials
  • Collaborated with photographers, makeup artists, and models to execute high-impact photo shoots.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Brand Stylist

Conspiracion Moda
07.2009 - 07.2011
  • Coordinated with designers to style and present new collections for marketing campaigns and fashion shows
  • Ensured consistent brand messaging across all styled looks and promotional materials
  • Collaborated with photographers, makeup artists, and models to execute high-impact photo shoots.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.

Brand Coordinator

Conspiracion Moda
07.2009 - 07.2010
  • Coordinated branding efforts across multiple channels, including social media, print, and in-store displays
  • Developed marketing materials that aligned with brand identity and appealed to target audiences
  • Managed relationships with vendors and partners to ensure timely delivery of promotional items.
  • Conducted market research to identify customer needs and preferences.
  • Maintained an up-to-date knowledge of industry trends, attending relevant conferences and networking events to strengthen professional connections within the field.
  • Optimized social media presence for increased engagement with target audiences, utilizing effective content creation and curation techniques.
  • Enhanced brand awareness by managing and executing strategic marketing campaigns.

Education

Bachelor's in Fashion Design -

Centro Diseno de Modas Guadalajara

Bachelor's in Art History -

Université Paris IV Panthéon-Sorbonne (La Sorbonne)

Skills

  • Trilingual: Fluent in English, Spanish, and French
  • Exceptional client relationship management
  • Strong understanding of fashion trends and design
  • Excellent organizational and multitasking abilities
  • Strong analytical and problem-solving skills
  • Sales experience
  • Negotiation Techniques
  • Customer Retention Strategies
  • Client Satisfaction Measurement
  • Customer service experience
  • Teamwork and Collaboration
  • Problem-Solving

References

Available upon request.

Languages

English
Full Professional
French
Full Professional
Spanish
Native or Bilingual

Ayurvedic Practitioner, Yoga and Meditation Teacher, Kindergarten teacher while studying Art.

From an early age, I have been deeply fascinated by the world of fashion and the transformative power it holds. This passion led me to pursue studies in Fashion Design at Centro Diseño de Modas Guadalajara and Art History at La Sorbonne. My career in fashion has been incredibly fulfilling, allowing me to work as a personal stylist, brand stylist, assistant store manager, assistant patterning designer, brand coordinator, and set coordinator. Each role honed my skills in client retention, brand management, and customer satisfaction, ultimately shaping me into a well-rounded fashion professional fluent in English, Spanish, and French. However, as I advanced in my career, I began to explore the deeper connections between physical appearance and inner well-being. This curiosity guided me to the ancient wisdom of Ayurveda, where I discovered holistic practices that promote balance and health.


I trained as a Traditional Ayurvedic practitioner, meditation teacher, and yoga instructor, delving into the principles of natural healing and mindful living. This journey has been transformative, allowing me to help others achieve harmony in their lives through personalized Ayurvedic consultations, meditation guidance, and yoga instruction.


While my work in Ayurveda has been incredibly rewarding, I have always felt a strong connection to the world of fashion. The creativity, innovation, and dynamic nature of the fashion industry continue to inspire me. I believe that fashion is not just about clothing; it is a powerful form of self-expression and confidence that complements the holistic well-being I promote through Ayurveda.


Returning to the fashion and art industries, particularly with a prestigious retailer like SSENSE, excites me because it allows me to merge my dual passions. I am eager to bring my extensive experience in client retention and brand coordination to SSENSE, enhancing customer satisfaction and loyalty. My unique perspective, enriched by my Ayurvedic practice, enables me to understand clients' needs deeply and offer a holistic approach to their fashion experience.


In summary, my journey in fashion and Ayurveda reflects a commitment to helping people look and feel their best. By integrating these two fields, I aim to provide a comprehensive and enriching experience for clients, blending the artistry of fashion with the wisdom of holistic well-being. Joining SSENSE represents an exciting opportunity to contribute to a leading fashion retailer while continuing to share the benefits of mindful living through my Ayurvedic practice.

Timeline

Client Retention Specialist

Meet My Project
08.2017 - 08.2018

Set Coordinator

Meet My Project
01.2017 - 01.2018

Assistant Store Manager

Adrano Diseno
01.2013 - 08.2014

Assistant Patterning Designer

Adrano Diseno
01.2013 - 08.2014

Brand Stylist

Carlos Pineda
07.2010 - 07.2012

Set Coordinator

Liberal Youth Ministry
01.2010 - 01.2014

Brand Stylist

ERRESIETE
07.2009 - 07.2013

Brand Stylist

Conspiracion Moda
07.2009 - 07.2011

Brand Coordinator

Conspiracion Moda
07.2009 - 07.2010

Personal Stylist

Various
01.2009 - 01.2014

Brand Stylist

Liberal Youth Ministry
07.2008 - 07.2014

Bachelor's in Fashion Design -

Centro Diseno de Modas Guadalajara

Bachelor's in Art History -

Université Paris IV Panthéon-Sorbonne (La Sorbonne)
Maria Jose Perez Cuevas