Maria Jose Ibagon Zea
Toronto,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Chain Store Support Incident, Data Analyst- Claims Administrator
Shoppers Drug Mart
07.2023 - Current
- Assist with any type of claim training for new agents
- Review and Analyze claim incidents provided from the store
- Posting all MCC communications of fl!p
- Pull all Agent Statistics Data
- Provides service level weekly reports for executives
- Pull declined claims report and analyzing
- Create Purchase orders when needed it.
Supply Chain Store, Customer Representative
Incident, MCC
12.2022 - 07.2023
- Analyzing & reporting with instore retail inquiries involving logistic/marketing/operation issues through high collaboration with internal/external colleagues & high urgency
- Validate invoices, retail/costs, flyer, seasonal, & planograms with merchandising team for data integrity
- Investigate invoice/claim inquires for DC to maintain accurate finances with inventory/billings to stores
- Coach stores to utilize internal resources to prevent Level 1 incident creation at source
- Onboard 2 employees transitioning from training by leading service now team to enhance technical skills
- Positive stakeholder management with DC, Supply Chain, Vendors, Grocery etc.
- Revamped incident escalation process through self-agent data-entry validation.
Admin- Grocery Manager
Northwest Company
07.2022 - 11.2022
- Ensure tasks are assigned and completed by business priority
- Work closely with Store Manager to obtain budgeted goals for margins, sales, labor and inventory based on operating standards
- Ensure ordering is completed on a timely basis with forethought to delivery times and business needs resulting in appropriate inventory levels and maximizing sales
- Follow all prevention and Shrink control guidelines in accordance with company policy.
Staples, Store Receiving
04.2022 - 07.2022
- Ensure the input and integrity of appropriate back-end paperwork; coordinate approval with the appropriate manager and/or home office; monitor and investigate variances related to receiving documents including purchase orders (PO), courier forms and transfers
- Using proper scan receiving procedures, ensure all shipments are received, sent and keyed on the same day including warranty services
- Coordinate product flow to the sales floor and assist & collaborate with fellow associates with the placement of products when required.
Project Team Lead
Staples
10.2020 - 01.2022
- Helped oversee transformation reset execution
- Coached and train- temps or casual associates
- Set pianos to transformation Standards
- Assisted and oversaw other associated to ensure Plano quality being maintained
- Worked with signage to update any changes to backwalls and midstock banners
- Review and complete store planograms for accuracy
- Assisted with organizing and transferring all products to other locations
- Knowledgeable with AS400 inventory system.
Education
Some College (No Degree) - Business Management
George Brown College
Toronto, ONSkills
- Data Communications
- Billing Codes
- External Communications
- Claims Procedures
- Microsoft Office
- Team Management
- Customer Communication
Timeline
Chain Store Support Incident, Data Analyst- Claims Administrator
Shoppers Drug Mart
07.2023 - Current
Supply Chain Store, Customer Representative
Incident, MCC
12.2022 - 07.2023
Admin- Grocery Manager
Northwest Company
07.2022 - 11.2022
Staples, Store Receiving
04.2022 - 07.2022
Project Team Lead
Staples
10.2020 - 01.2022
Some College (No Degree) - Business Management
George Brown College
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