Bilingual Call Center Agent
Teleperformance
09.2023 - 03.2024
- Identified opportunities for upselling or cross-selling based on customer needs analysis during interactionss.
- Handled sensitive information with utmost discretion, adhering strictly to privacy regulations and company policies.
- Promoted a positive work environment by actively participating in team-building activities and supporting colleagues when needed.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in both English and Spanish languages.
- Investigated and resolved customer inquiries and complaints quickly.
