Maria Jose Resendiz Cruz
Fresno
Summary
Bilingual Medical Assistant focused on fostering a welcoming healthcare environment. Skilled in effective communication, time management, and task prioritization to enhance patient care. Builds strong relationships with patients and families while maintaining professionalism, delivering service that instills trust and comfort.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ravenswood Family Health Network
01.2023 - 12.2025
- Administered patient screenings and collected medical histories to support clinical decision-making.
- Administered point-of-care testing procedures to facilitate immediate healthcare responses.
- Assisted healthcare providers during examinations and procedures, ensuring patient comfort and safety
- Prepped exam rooms and patients for medical exams and minor procedures.
- Guided patients to exam rooms, addressed inquiries, and ensured readiness for physician examinations.
- Trained over 10 new staff on office protocols, fostering a collaborative environment focused on quality care delivery.
- Coordinated with multidisciplinary teams to align patient care efforts and improve service delivery.
- Contributed to interdisciplinary efforts within Family Medicine, Pediatrics, and Women's Health, fostering integrated patient management strategies.
Medical Assistant Extern
Kaiser Permanente
12.2022 - 01.2023
- Assisted healthcare providers with patient examinations and maintained accurate documentation to support quality care.
- Performed vital signs assessments and recorded patient histories accurately.
- Prepared rooms and patients for examinations
- Communicated physician's messages to patients clearly.
- Sorted and restocked medical supplies to maintain organized and efficient storage for optimal readiness.
- Gathered and faxed important documents to ensure timely access to patient information.
Customer Service Coordinator
TJ Maxx
06.2022 - 09.2022
- Coordinated daily customer service operations, achieving timely resolutions and maintaining high satisfaction rates.
- Resolved customer inquiries and complaints professionally, contributing to improved customer experience.
- Trained new staff on customer service protocols, enhancing team capability and service quality.
- Executed communication procedures in accordance with established guidelines and policies.
Education
Associates In Science - Business Administration
Fresno City College
Fresno, CA06-2027
Skills
- Medication administration
- Patient care coordination
- Vital signs recording
- Patient information management
- HIPAA compliance
- OSHA standards adherence
- Medical terminology expertise
- Medical cross-training
- Cross-functional collaboration
- Problem-solving skills
- Customer service excellence
- Team reliability
Certification
Medical Assistant
Languages
Spanish
Professional
Timeline
Medical Assistant
Ravenswood Family Health Network
01.2023 - 12.2025
Medical Assistant Extern
Kaiser Permanente
12.2022 - 01.2023
Customer Service Coordinator
TJ Maxx
06.2022 - 09.2022
Associates In Science - Business Administration
Fresno City College