Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Jocel Gellegan

Summary

Dynamic and results-driven professional with extensive experience at Maharlikas, excelling in staff training and customer engagement management. Proven ability to resolve conflicts and adapt to change, ensuring exceptional service in high-pressure environments. Skilled in inventory management and operational efficiency, consistently enhancing team performance and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Server/Bartender Shift Manager

Maharlikas
Mississauga, Ontario
04.2023 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Handled customer inquiries and resolved issues promptly and courteously.
  • Trained new servers on menu items and restaurant procedures effectively.
  • Managed staff schedules and assignments to optimize resource allocation.

Server/Assistant Manager

Ellen's Place
Mississauga, Ontario
02.2014 - 04.2023
  • Managed inventory levels and tracked supply orders for timely restocking.
  • Trained and mentored staff on operational procedures and customer service skills.
  • Implemented employee schedules to optimize workforce efficiency during peak hours.
  • Monitored food safety standards to comply with health regulations and policies.

Server/Bartender

Playdium
Whitby, Ontario
10.2019 - 03.2020
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Handled cash transactions accurately and managed point-of-sale system effectively.
  • Provided exceptional service to high volume of daily customers.
  • Set up dining spaces for special events according to specific requirements.

Education

Some College (No Degree) - Early Childhood Care And Education

George Brown College
Toronto

Skills

  • Staff training
  • Customer engagement management
  • Problem solving
  • Time management
  • Conflict resolution
  • Adaptability to change

Languages

French
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server/Bartender Shift Manager

Maharlikas
04.2023 - Current

Server/Bartender

Playdium
10.2019 - 03.2020

Server/Assistant Manager

Ellen's Place
02.2014 - 04.2023

Some College (No Degree) - Early Childhood Care And Education

George Brown College

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Maria Jocel Gellegan