Summary
Overview
Work History
Education
Skills
Timeline
References
OperationsManager

Maria Jennifer E. Dela Cruz

Coquitlam,BC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Manager/Visual Merchandiser Manager

Hennes & Mauritz (H&M)
10.2005 - Current
  • Achieved departmental goals by developing and executing strategic plans.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Handled sensitive information with discretion, maintaining confidentiality at all times.
  • Provided backup support for other departments when needed, showcasing versatility within retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Front Desk Receptionist

ThyssenKrupp Elevator
01.2003 - 11.2003
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Cashier

Shoppers Drug Mart
08.2000 - 09.2001
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate Certificate - Medical Office Assistant

British Columbia Institute of Technology
Burnaby, BC
04.2024

Graduate Certificate - Baking And Pastries

George Brown College
Toronto, ON
08.2006

Graduate Certificate - Chef in Training

Humber College
Toronto, ON
04.2004

High School Diploma -

Cardinal Newman Catholic High School
Scarborough, ON
06.2002

Skills

  • Operations Management
  • Policy Implementation
  • Staff Development
  • Time Management
  • Staff Management
  • Schedule Preparation
  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Conflict Resolution

Timeline

Manager/Visual Merchandiser Manager

Hennes & Mauritz (H&M)
10.2005 - Current

Front Desk Receptionist

ThyssenKrupp Elevator
01.2003 - 11.2003

Cashier

Shoppers Drug Mart
08.2000 - 09.2001

Associate Certificate - Medical Office Assistant

British Columbia Institute of Technology

Graduate Certificate - Baking And Pastries

George Brown College

Graduate Certificate - Chef in Training

Humber College

High School Diploma -

Cardinal Newman Catholic High School

References

References available upon request

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Maria Jennifer E. Dela Cruz