Maria Jose Danzos
Chula Vista
Summary
Professional receptionist with expertise in appointment scheduling and customer service. Proven ability to streamline processes and manage client interactions, contributing to improved operational efficiency and customer satisfaction in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Receptionist
Massage Envy Spa
Chula Vista, CA
08.2025 - Current
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling using SpaSoft software for optimal client flow.
- Answered phone calls and responded to inquiries with professionalism and accuracy.
- Processed transactions and maintained accurate financial records for services rendered.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Collaborated with therapists to streamline check-in procedures for efficiency.
- Educated clients on membership options and retail products, promoting sales growth.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Mail handling
- Multi-line telephone systems
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Massage Envy Spa
08.2025 - Current