MARIA ISABELLA CRUZ
Beechville,NS
Summary
Highly motivated and customer-focused individual with a proven track record of delivering exceptional service seeks to leverage strong communication skills and attention to detail in a customer service role. Eager to contribute to a dynamic team environment, enhance customer satisfaction, and drive business growth through proactive problem-solving and a dedication to exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Early Childhood Assistant
Newstead Academy Centre
01.2024 - 04.2024
- Provided individualized instruction and support to meet personal needs of each child.
- Ensured a safe, clean, and nurturing environment for all children by adhering to strict safety guidelines and procedures.
- Promoted positive behavior among children with consistent reinforcement and clear expectations.
- Assisted lead teacher in preparing instructional materials that aligned with state standards while also meeting each child''s unique developmental needs.
- Increased fine motor skills among students through hands-on activities such as cutting, painting, and drawing exercises.
Travel Consultant
CAA Travel
04.2023 - 11.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
Assistant Café Supervisor / Party Host
Playcious Indoor Playground
03.2022 - 05.2023
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Coordinated catering services for private events which expanded the café''s reach beyond its physical location.
- Monitored food preparation, production, and plating for quality control.
- Secured daily cash by verifying totals and making nightly deposits.
General Labour
Sofina Foods Inc.
01.2022 - 06.2022
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
- Enhanced product quality through meticulous inspection and identification of defects for corrective action.
Education
Tourism Services Management - Travel Services
Seneca Polytechnic
Toronto, Ontario06.2023
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran
Manila, Philippines04.2017
Skills
- Food Safety Compliance
- Customer Engagement
- Event preparation
- Food and Beverage Service
- Exceptional customer service
- Documentation preparation
- Event Planning
- Cash Handling
- Strong Communication Skills
- Documentation skills
- Complaint Handling
- Microsoft Outlook, Word, and Excel
- Problem-Solving
- Administrative Support
Certification
- Standard First Aid & CPR/AED Level C
- TICO Travel Counsellor (Travel Industry Council of Ontario)
- National TAP Test ( Travel Agent Proficiency)
- Food Safety Handler
- CLIA - Luxury Cruise Travel (Cruise Lines International Association)
Timeline
Early Childhood Assistant
Newstead Academy Centre
01.2024 - 04.2024
Travel Consultant
CAA Travel
04.2023 - 11.2023
Assistant Café Supervisor / Party Host
Playcious Indoor Playground
03.2022 - 05.2023
General Labour
Sofina Foods Inc.
01.2022 - 06.2022
Tourism Services Management - Travel Services
Seneca Polytechnic
Bachelor of Science - Hotel And Restaurant Management
Colegio De San Juan De Letran