Maria Isabela Toniatti
Oshawa,Canada
Summary
After becoming a graduate of Centennial College for Event planning and currently working as a dedicated administrative professional, I am looking to combine both of these skills and also eager to contribute effectively to a dynamic team environment as a Full Time Credit Transfer and Pathways Assistant.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
CDI College
Toronto, ON
12.2022 - Current
- Communicating and coordinating work between departments and outside sources
- Ensuring campus supplies and equipment are kept stocked and in good working status
- Conducting myself at all times with the utmost attention to professionalism, integrity and respect for students, the program, colleagues, curriculum and the College
- Providing routine information related to the College's programs, functions and events departmental activities and/or general College procedures and policies.
Cashier / Senior Staff
Little Caesars
Oshawa, Ontario
11.2021 - 08.2022
- Excellent customer service, listened carefully to their demands, made their orders and helped them with any requests
- Multi-tasked in taking orders through face-to-face, telephone and delivery applications
- Trained of new employees in dressing, landing and cash functions
- Performed administrative work related to the opening and closing of the store.
Intern/Help Desk Support Specialist
World Event Center (Internship- Remote)
Toronto, Ontario
09.2021 - 12.2021
- Assisted with the preparation and finalization of time entry daily basis according to company standards
- Advised managers and leaders with practical routine work issues, such as preparing documents, providing information to the public, responding to emails and organizing their agenda
- Developed reports, marketing and advertising pieces according to scheduled events.
Cashier
Freshco
Toronto, Ontario
02.2021 - 11.2021
- Handled rain checks, exchanges, and refunds
- Rectified any price discrepancies and resolving complaints from clients
- Assisted with shelf-stocking, clean up, and displays.
Customer Service Agent
Banco Itau (Bank)
Sao Paulo, Brazil
08.2017 - 12.2020
- In a high-volume, fast-paced setting, handled an average of 75-100 inbound calls each day
- Responded to inquiries regarding different types of accounts and banking products, such as loans and credit cards
- Monitored the status of customer accounts and kept track of payments
- Assisted consumers with credit or debit card replacements after they were lost or stolen.
Administrative Assistant
Banco Pan (Bank)
Sao Paulo, Brazil
03.2016 - 07.2017
- Filed, typed, copied, bound, and scanned documents, among other administrative tasks
- Compilation of data, statistics, and other information to aid in the creation of routine reports
- Ensured that office policies and procedures were up to date and in good working order
- Checked stock to evaluate inventory level, projected needed supplies, placed and expedited orders for supplies and verified receipt of goods.
Education
Diploma - Special Event Planning -
Centennial College
08.2022
High School and School of Applied Science Diploma - Food Science -
ETEC de Sapopemba Technical School
12.2015
Skills
- Proficient in utilizing office software, including Microsoft Office and Google Workspace, to streamline processes and enhance productivity
- Demonstrated aptitude in problem-solving and decision-making, contributing to improved efficiency and workflow optimization
- Commitment to maintaining confidentiality and handling sensitive information with discretion and professionalism
- A collaborative team player with a positive attitude, dedicated to fostering a cooperative work environment and supporting colleagues as needed
- Adaptable and quick to learn new skills and technologies, ensuring readiness to tackle evolving job responsibilities and challenges
- Skilled in providing outstanding customer service, ensuring client satisfaction and building positive relationships
- Detail-oriented approach to tasks, ensuring accuracy and precision in all aspects of administrative duties
- Proficient in English, enabling clear communication in both written and verbal forms
- Native proficiency in Portuguese, with fluency in reading, writing, and speaking, enabling effective communication with Portuguese-speaking clients, colleagues, and stakeholders
- Limited proficiency in Spanish, capable of basic communication and comprehension, facilitating interaction with Spanish-speaking individuals and supporting multicultural workplaces
- Positive and professional
- Active Listening
Timeline
Administrative Assistant
CDI College
12.2022 - Current
Cashier / Senior Staff
Little Caesars
11.2021 - 08.2022
Intern/Help Desk Support Specialist
World Event Center (Internship- Remote)
09.2021 - 12.2021
Cashier
Freshco
02.2021 - 11.2021
Customer Service Agent
Banco Itau (Bank)
08.2017 - 12.2020
Administrative Assistant
Banco Pan (Bank)
03.2016 - 07.2017
Diploma - Special Event Planning -
Centennial College
High School and School of Applied Science Diploma - Food Science -
ETEC de Sapopemba Technical School
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