Open To Work
Hi, I’m
Maria Isabel Hess
FRESNO
Work Preference
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
15
years of professional experience
1
Certification
Work History
IHSS Public AuthorityFresno
Caregiver
05.2023 - 04.2026
Job overview
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured adherence to prescribed treatments.
- Coordinated transportation for medical appointments and social outings.
- Maintained a safe environment by following health and safety protocols.
- Communicated regularly with family members regarding client needs and progress.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
Culinary StaffingVisalia
Server,busser
02.2019 - 04.2024
Job overview
- Provided exceptional customer service in fast-paced dining environments.
- Assisted guests with menu selections and special dietary needs.
- Maintained cleanliness and organization of dining areas and utensils.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on company policies and service standards.
- Resolved guest complaints swiftly to enhance dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Radisson hotelFresno
Maintenance Technician
04.2015 - 04.2018
Job overview
- Performed routine inspections of hotel facilities and equipment for maintenance needs.
- Conducted repairs on HVAC systems, plumbing, and electrical fixtures throughout the property.
- Collaborated with housekeeping to address urgent maintenance issues promptly.
- Assisted in training new staff on safety procedures and maintenance protocols.
- Documented completed work orders and reported ongoing issues to management consistently.
- Operated hand and power tools to complete repairs.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Maintained accurate records of all maintenance activities performed.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components.
- Replaced defective parts such as bearings, seals, gears, valves.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Diagnosed mechanical problems using visual inspections and test instruments.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
Chuckchansi casinoCoarsegold
Housekeeping Supervisor
04.2011 - 04.2016
Job overview
- Supervised daily housekeeping operations to maintain cleanliness and order.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Inspected guest rooms and common areas for cleanliness and presentation standards.
- Managed inventory of cleaning supplies and ensured adequate stock levels.
- Coordinated with maintenance staff to address repair issues promptly.
- Resolved guest complaints regarding housekeeping services professionally and promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Managed team of employees, daily progress reports and overall project planning.
Education
Tulare WesternTulare, CA
Skills
- Customer service
- Menu assistance
- Cleanliness management
- Food delivery coordination
- Team leadership
- Cash handling
- Effective customer upselling
- Buffet setup and takedown
- Food station setup
- Table setting knowledge
- Table bussing
- Hostess support
- Food sales and promotion
- Food safety practices
- Food delivery
- Relationship management
- Safe food handling
Certification
- Food handlers
Timeline
Caregiver
IHSS Public Authority
05.2023 - 04.2026
Server,busser
Culinary Staffing
02.2019 - 04.2024
Maintenance Technician
Radisson hotel
04.2015 - 04.2018
Housekeeping Supervisor
Chuckchansi casino
04.2011 - 04.2016
Tulare Western
06.1995