Mariah Sophia Estolas
Toronto,ON
Summary
Results-driven professional prepared for this role with experience in achieving significant impact through effective teamwork and flexibility. Strong focus on task completion, adaptability to changing needs, and collaboration. Key skills include problem-solving, communication, and project management. Known for reliability and commitment to excellence in every task.
Overview
10
10
years of professional experience
Work History
Grooming Trainee/Bather
Pet Smart
08.2024 - Current
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
Pre-Boarding Screening Officer
Garda World
11.2022 - 07.2024
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
- Maintained a secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
Administrative Assistant
Honda Dealership
06.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Pharmacy Assistant
Rexall Pharmacy
11.2021 - 05.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
Customer Service Representative
Sysco
11.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Distribution/Production Associate
Lush Handmade Cosmetics
10.2018 - 05.2019
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Followed safety procedures and guidelines to maintain safe working environments.
Team Leader
McDonalds
04.2015 - 10.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Associate of Applied Science - Pharmacy Assistant
Windsor Career College
10-2021
Skills
- Time management
- Team collaboration
- Attention to detail
- Customer service
- Data entry
- Conflict resolution
- Administrative support
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Grooming Trainee/Bather
Pet Smart
08.2024 - Current
Pre-Boarding Screening Officer
Garda World
11.2022 - 07.2024
Administrative Assistant
Honda Dealership
06.2022 - 09.2022
Pharmacy Assistant
Rexall Pharmacy
11.2021 - 05.2022
Customer Service Representative
Sysco
11.2019 - 03.2020
Distribution/Production Associate
Lush Handmade Cosmetics
10.2018 - 05.2019
Team Leader
McDonalds
04.2015 - 10.2018
Associate of Applied Science - Pharmacy Assistant
Windsor Career College
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