MARIAH JOY VILLANUEVA
North York,Ontario
Summary
To seek a position and utilize my knowledge to make a positive impact within your organization. Focused Billing Clerk with 2 years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
10
10
years of professional experience
Work History
Billing Coordinator/Customer Service Representative
Dreamstar Bedding Ltd.
Toronto, ON
05.2022 - 07.2024
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Knowledge in Sage 300 Software
Cashier/Costumer Service
Sobeys Kosher
11.2018 - 02.2021
- Manage the credit, cash and check transactions with customers
- Ensure that the checkout area is always orderly and clean
- Operate scales, scanners and cash registers in an efficient manner
- Scan the selected items and ensure the accurate pricing
- Issue refunds, receipts, tickets, and change
- Bag the purchased items carefully
- Keep track of the funds in the cash register and report any discrepancies to the supervisor or manager at the end of the shift
- Honour the coupons and stamps
- Attend customer inquiries, resolve their complaints and provide information on policies
- Gift-wrapping the packages
- Guiding the customers and recommend the items with relevant information
- Ensure that the cash drawer is accurate
- Remember the product locations in the store to guide the customers and make recommendations
- Ensure that refunds and exchanges go smooth and quick
- Perform basic arithmetic functions and return the appropriate change
- Deal pleasantly with customers to ensure satisfaction.
Sales clerk
07.2019 - 12.2019
- Preparing and cooking food
- Taking food and drink orders
- Serving customers
- Meeting and greeting customers
- Operating cash registers and receive payment from customer in cash or by credit card
- Maintaining dining areas and kitchen areas, including clearing and cleaning tables, emptying trash cans, and washing or vacuuming floors
- Promoting positive guest relations.
Sales Office Clerk
Philippine Long Distance Telephone Company
Santiago City, Isabela, Philippines
08.2014 - 10.2017
- Coordinated various office functions such as sales execution, direction of field personnel
- Encoding, Emailing and mostly computer works using Microsoft office
- Monitored office supplies and product inventory to minimize disruptions caused by shortages
- Helped smooth customer experience by being main point of contact for complex inquiries and concerns regarding sales processing, and their current lines from the company
- Answered calls on multi-line telephone system to direct callers, provide information, make appointments and help with their concerns
- Greeted visitors and escorted them to their destinations.
Education
Personal Support Worker -
Academy Of Learning
Toronto, Ontario09.2021
Bachelor of Arts - Business Accountancy
Isabela State University- Echague Main Campus
Echague Isabela, Philippines04.2018
Bachelor of Arts: Hotel and Restaurant with Tourism Management -
Isabela State University
Echague, Isabela04.2016
Skills
- Data entry proficiency
- File Management
- Deadline-oriented
- Audit Support
- Billing Software Knowledge
- Customer Engagement
- Customer Service
- Billing and Invoicing
- Administrative Support
Languages
English
Professional Working
Timeline
Billing Coordinator/Customer Service Representative
Dreamstar Bedding Ltd.
05.2022 - 07.2024
Sales clerk
07.2019 - 12.2019
Cashier/Costumer Service
Sobeys Kosher
11.2018 - 02.2021
Sales Office Clerk
Philippine Long Distance Telephone Company
08.2014 - 10.2017
Personal Support Worker -
Academy Of Learning
Bachelor of Arts - Business Accountancy
Isabela State University- Echague Main Campus
Bachelor of Arts: Hotel and Restaurant with Tourism Management -
Isabela State University