Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mariah Franzi

Napa,CA

Overview

15
15
years of professional experience

Work History

Office Manager /Automotive Service Writer

New Life Auto World, Inc
08.2022 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw inventory by ordering necessary office supplies, parts needed for repairs, and tracking backordered items to maintain optimal stock levels.
  • Optimized cash flow management by closely monitoring income and expenses, resulting in improved financial stability.

Claims Specialist

GEICO
03.2022 - 08.2022
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Conducted interviews with claimants, witnesses, and other involved parties to gather necessary information and statements.
  • Posted payments to accounts and maintained records.
  • Generated, posted and attached information to claim files.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.

Office Manager / Automotive Service Writer

New Life Auto World, Inc
08.2020 - 03.2022
  • Welcomed office visitors, acted as first point of contact, alerted staff to arrivals of scheduled appointments, and set appointments for prospective clients.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Communication Representative

Banner Health
10.2018 - 08.2020
  • Provide quality customer service; accurately; and efficiently process high volume of incoming, outgoing, inter-departmental and inter-facility calls as well as alphanumeric paging, overhead paging, and after hours on-call requests for several departments
  • Locate database information quickly and process calls accurately utilizing computer based directories, web-based dictionaries, on-call schedules, staff rosters, patient databases, organizations intranet, and other available resources
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Led projects and compiled operational and production data into daily logs to identify opportunities for improvement.

Assistant General Manager

Sizzler
06.2009 - 09.2018
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Addressed customer concerns, complaints, and questions, resulting in outstanding customer service ratings.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining accuracy.
  • Managed schedules, accepted time off requests and found coverage for shifts when needed.
  • Kept restaurant compliant with all federal, state and local hygiene and food safety guidelines.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Education

Some College (No Degree) - General Education

Aims Community College
Greeley, CO

Some College (No Degree) - Justice Administration

DeVry University
Elk Grove, CA

High School Diploma -

Vintage High
Napa, CA
06.2012

Skills

  • Customer Service
  • Office Management
  • Microsoft Office
  • QuickBooks
  • Multi-Line Telephone Systems
  • Accounts Payable/Receivable/Reconciliation
  • Insurance knowledge
  • Medical Terminology
  • Meticulous Attention to Detail
  • Verbal and Written Communication
  • Organization and Multitasking
  • Inventory and Supply Chain Management

Accomplishments

  • Texas Department of Insurance Adjuster License - All Lines

Timeline

Office Manager /Automotive Service Writer

New Life Auto World, Inc
08.2022 - Current

Claims Specialist

GEICO
03.2022 - 08.2022

Office Manager / Automotive Service Writer

New Life Auto World, Inc
08.2020 - 03.2022

Communication Representative

Banner Health
10.2018 - 08.2020

Assistant General Manager

Sizzler
06.2009 - 09.2018

Some College (No Degree) - General Education

Aims Community College

Some College (No Degree) - Justice Administration

DeVry University

High School Diploma -

Vintage High

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Mariah Franzi