Mariah Urbano
Woodland
Summary
I am a very dedicated Shift Leader with exceptional customer service and the ability to supervise a team. With the positive attitude I bring, I can resolve any conflicts that are present. Whether it is to enhance a customer's experience or assist my team in any issues, I can handle it. My biggest priority is to meet and exceed what is expected of me, so the organization's missions and values are met.
Overview
4
4
years of professional experience
Work History
Pizza Guys Shift Leader
Kaitlynn Caster
Woodland
07.2024 - Current
- Supervised team members during shifts to ensure smooth operations.
- Trained new staff on company policies and best practices.
- Provided excellent customer service to enhance guest experiences.
- Resolved conflicts among team members, promoting a collaborative work environment.
- Evaluated store performance and applied feedback to enhance operational effectiveness.
- Mentored newly hired staff in upselling techniques, contributing to increased sales.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed team performance to maintain operational effectiveness.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
Student Volunteer
Yolo Food Bank
Woodland
07.2022 - 05.2024
- Sorted and packed food items to ensure timely delivery to those in need.
- Kept food bank facility clean and organized to provide a welcoming environment for visitors.
- Developed strong oral and written communication skills in working with people of different ages.
- Cleaned tables, swept debris, and organized seating to create a safe and pleasant workspace.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Education
Associate of Science - Pre-Health Occupations
Woodland Community College
Woodland05-2026
Skills
- Team leadership
- Customer service
- Problem solving
- Strong verbal and written communication
- Role modeling
- Flexible schedule
Languages
Spanish
Professional
English
Professional
Accomplishments
- Seal of Biliteracy (2024) -Proficiency in two or more languages
- Honors Graduate (2026) -3.9 GPA throughout college
Timeline
Pizza Guys Shift Leader
Kaitlynn Caster
07.2024 - Current
Student Volunteer
Yolo Food Bank
07.2022 - 05.2024
Associate of Science - Pre-Health Occupations
Woodland Community College