Mariah Torres

Inside Sales / Customer Experience Manager
November 2015 – February 2026

• Served as the primary point of contact for strategic accounts including Google, DigitalOcean, Equinix, and EOS IT Management.
• Managed customer relationships from quote generation through order fulfillment, shipment, and post-sales support.
• Created, revised, and managed customer quotes while partnering closely with sales representatives and executive leadership.
• Coordinated complex customer projects involving inventory management, lead-time tracking, order execution, and delivery scheduling.
• Worked directly with executive management to provide updates regarding ship dates, inventory availability, vendor lead times, and project status.
• Led daily cross-functional meetings with department leaders to review open orders, production schedules, shipment timelines, and customer priorities.
• Collaborated with vendors and internal teams to resolve supply chain issues and maintain project schedules.
• Developed and implemented new processes and procedures that improved operational efficiency and customer satisfaction.
• Managed multiple high-priority customer projects simultaneously while maintaining service excellence and accuracy.
• Built long-term relationships with key customers, supporting account growth and customer retention initiatives.
• Earned multiple promotions through increasing levels of responsibility, progressing from Inside Sales to Customer Experience Manager.

Major Accounts Managed

• Google
• DigitalOcean
• Equinix
• EOS IT Management

• PProvided executive-level administrative and operational support to senior leadership.
• Coordinated meetings, schedules, communications, and business priorities for executive management.
• Facilitated customer communications, tracked project progress, reported updates, and supported sales activities to enhance client relations.
• Developed presentations, reports, and business documentation for leadership review to ensure informed decision-making.
• Collaborated across departments to improve communication and ensure timely completion of business initiatives.
• Coordinated operational planning and customer-facing projects, upholding professionalism and confidentiality to foster trust with stakeholders.

Supported clients in daily living activities to boost self-esteem and overall wellness.

Assisted disabled clients in achieving greater independence and improved well-being.

Administered medication according to physician directives.

Supervised daily activities, providing essential assistance for optimal functioning.

Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.

Maintained clean, safe, and well-organized patient environment.

Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Assisted with daily living activities, running errands, and household chores.

Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Welcomed customers and helped determine their needs.

Worked flexible schedule and extra shifts to meet business needs.

Helped customers complete purchases, locate items, and join reward programs.

Worked closely with shift manager to solve problems and handle customer concerns.

Greeted customers entering store and responded promptly to customer needs.

Restocked and organized merchandise in front lanes.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Built relationships with customers to encourage repeat business.

Answered questions about store policies and addressed customer concerns.

Addressed customerMade product recommendations based on customer needs to drive sales growth.

• Operated cash register and processed customer transactions promptly.

Assisted customers with returns, refunds, and transaction issues to enhance satisfaction.

Counted cash drawers at shift start and end to ensure accuracy.

Learned various position duties to provide timely backup support.

Collaborated with floor team and managers to address diverse customer requirements.

Applied strong leadership and problem-solving skills to optimize team efficiency and workflows.

Developed and implemented customer service policies to increase satisfaction.

Developed training materials and led service training sessions to boost team performance.

Educated staff on organizational mission and goals to drive employee success.

Gathered customer feedback to pinpoint specific improvement areas.

Built relationships with vendors to ensure timely and cost-effective supply of services and materials.

Created new yogurt flavors and designed signage for product promotion.