Mariah Silvestre
Upland,ca
Summary
Dynamic professional with a proven track record at GUESS Factory, enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in relationship building and inventory management, I successfully streamlined processes, reduced waste, and fostered collaboration across teams, ensuring optimal stock levels and a positive customer experience.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities .
Overview
4
4
years of professional experience
Work History
Associate
GUESS Factory
11.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Cashier Team Lead
True Religion
09.2021 - 10.2022
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
Upland
Upland, CASkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Workplace safety
- Relationship building
- Flexible schedule
- Work Planning and Prioritization
- New hire training
- Customer relationship management (CRM)
- Sales expertise
- Production support
- Practice management
- Project reporting
- Loyalty program promotion
- Calendar management
- Loss prevention
- Multitasking and organization
- Reliable and punctual
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Languages
English
Full Professional
Spanish
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Electronics and Circuit Building
- Web Development and Design
- App Development
Timeline
Associate
GUESS Factory
11.2022 - Current
Cashier Team Lead
True Religion
09.2021 - 10.2022
High School Diploma -
Upland
Similar Profiles
Brianna DorrisBrianna Dorris
Assistant Buyer at GUESS FactoryAssistant Buyer at GUESS Factory
Ismael OntiverosIsmael Ontiveros
Visual Merchandising Manager at GUESS FactoryVisual Merchandising Manager at GUESS Factory
Briana AlvarezBriana Alvarez
Sales Associate at GUESS FactorySales Associate at GUESS Factory
Stara VidaurretaStara Vidaurreta
Stock Manager at ZaraStock Manager at Zara
Michael OrtizMichael Ortiz
Warehouse Associate at Amazon Fulfillment DistributionWarehouse Associate at Amazon Fulfillment Distribution