Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mariah Ritchie

Summary


Dynamic and adaptable professional with a strong repertoire in restaurant management, now looking to transition into a new career to broaden my knowledge and pursue fresh challenges. I am eager to use my transferable skills, while learning new concepts, and experience continuous growth and achievement in diverse industries. I am passionate about my work and would love to make a positive impact on your team.


Overview

15
15
years of professional experience

Work History

FOH Manager

Jennifer White
01.2015 - 04.2024
  • General website design for menu, online advertisements & promotions.
  • Inventory, ordering & receiving.
  • Price matching & research on new potential product,
  • Scheduling and recruiting all staff members.
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and continuous positive reviews.
  • Implemented new menu items in coordination with the chef, continuously improving the menu to keep food waste down and costs low.
  • Enhanced communication between FOH staff members and BOH to ensure our services were top quality services and timing were being provided.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction. While also strengthening our team.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.

Care Giver

Lara McGraw
07.2022 - 02.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built a strong relationships with the client to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.

Server

Jennifer White
01.2009 - 01.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maximized table turnover rate by efficiently managing tables and seating arrangements.

Education

High School Diploma -

St. Mary's High School
Owen Sound, ON
06.2013

Skills

  • Scheduling Staff
  • Marketing support
  • Guest Relations, Customer Service
  • Training and mentoring
  • Health and Safety Regulations
  • Service prioritization
  • Problem-Solving & Conflict Resolution
  • Reliable and Responsible
  • Upselling strategies
  • Billing oversight
  • Recruitment and hiring
  • Labor Cost Controls
  • Strategic Planning

Languages

English

Timeline

Care Giver

Lara McGraw
07.2022 - 02.2024

FOH Manager

Jennifer White
01.2015 - 04.2024

Server

Jennifer White
01.2009 - 01.2015

High School Diploma -

St. Mary's High School

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Mariah Ritchie