Mariah Monge
Reseda
Summary
Results-oriented Retail Professional specializing in visual merchandising and team collaboration. Exceeded sales targets while enhancing customer satisfaction through effective communication and performance coaching. Skilled in inventory control and cultivating a positive work environment, consistently delivering exceptional results in fast-paced settings.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Assistant Manager
Lenscrafters #790
Northridge
2017 - 12.2025
- Directed daily operations and customer service initiatives to improve efficiency.
- Trained staff on product knowledge and sales techniques, boosting performance.
- Coordinated product displays to increase customer engagement and sales.
- Resolved customer inquiries and concerns to improve satisfaction and loyalty.
- Cultivated a collaborative work environment through effective communication.
- Provided guidance to ensure timely completion of high-quality tasks.
- Maintained clean and organized store to create welcoming shopping environment.
- Supported optometrists during eye exams and consultations with customers.
Eye Care Advisor
Lens Crafters #580
West Los Angeles
01.2010 - 2017
- Administered quality eye vision pre-assessment using advanced digital technology.
- Provided personalized sales and service to enhance patient experience and satisfaction.
- Implemented effective sales and merchandising strategies to exceed sales targets.
- Coordinated scheduling and managed inventory to support efficient operations.
Retail Manager
Lens Crafters #74
Santa Monica
01.2003 - 01.2010
- Met and exceeded sales plan. Helped store become the top store in the region in 2008.
- Oversaw retail floor and led sales team to deliver exceptional customer service.
- Managed merchandising, ordering, cash and inventory control while ensuring store operations ran smoothly.
- Identified strengths of associates and provided ongoing feedback to foster a culture of excellence.
- Handled customer service issues and exceeded their expectations.
- Assisted customers to choose the best frames and lenses that addressed their needs.
Eye Care Supervisor
Eye Exam of California
Santa Monica
01.2002 - 01.2003
- Managed operations of doctor's office and retail sales floor to ensure smooth workflow and patient satisfaction.
- Developed and coached associates to enhance quality of eye exams and improve patient experience.
- Provided the highest level of sales and service to each patient and dealt with any patient issues.
- Executed administrative duties, ordered supplies, submitted insurance claims, booked appointments, and maintained inventory for efficient office operations.
Education
Certified Medical Assistant -
UEI College
Encino, CA03-2021
Diploma - Performing Arts
Hollywood High School
Hollywood, CA01-2000
Skills
- Retail management
- Inventory control
- Sales strategies
- Visual merchandising
- Customer relationship management
- Upselling strategies
- Product returns
- Employee training
- Performance coaching
- Staff supervision
- Payroll coordination
- Assignment delegation
- Effective communication
- Problem solving
- Team collaboration
- Business reporting
Professional Affiliation
Ranked #13 in sales on a national scale., 2011
Languages
English
Professional
Spanish
Professional
Certification
Certified Medical Assistant
Timeline
Eye Care Advisor
Lens Crafters #580
01.2010 - 2017
Retail Manager
Lens Crafters #74
01.2003 - 01.2010
Eye Care Supervisor
Eye Exam of California
01.2002 - 01.2003
Store Assistant Manager
Lenscrafters #790
2017 - 12.2025
Certified Medical Assistant -
UEI College
Diploma - Performing Arts
Hollywood High School