MARIAH JOHNSON
Anaheim
Summary
Specializes in training management, project coordination, and content curation.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
- Proven ability to enhance operational efficiency, stakeholder satisfaction, and elevate team performance through targeted training programs.
- Focused on fostering collaboration and creating environments of mutual respect and trust.
Overview
7
7
years of professional experience
Work History
Operations Training Manager
Walt Disney Parks and Resorts
05.2024 - Current
- Collaborates with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
- Directs training programs and development paths for hourly cast, managers and supervisors.
- Evaluates new tools/platforms designed for curation/creation processes; makes recommendations based on potential impact on work efficiency and scalability.
- Consistently receives positive feedback from internal stakeholders on the quality and relevance of curated creative content, resulting in increased trust and reliance.
- Manages the operations training budget, allocating resources strategically for maximum impact on employee development.
- Ensures accurate tracking & reporting of training compliance. Reduced overdue regulatory training by 80%.
Mobile Training Experience Project Coordinator
Walt Disney Parks and Resorts
08.2023 - 05.2024
- Supervised multiple content curation and technology systems development projects from project start through delivery by prioritizing needs and delegating assignments.
- Wrote technology systems standard operating procedures.
- Improved bi-coastal client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Facilitated workshops to collect project requirements and user feedback.
- Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
- Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
Operations Content Development Specialist
Walt Disney Parks and Resorts
09.2022 - 08.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Played instrumental role in creative planning and review sessions, collaborating with diverse partners to elevate quality of content and designs.
- Coordinated with graphic designers to develop visually appealing multimedia content for various platforms.
Operations Onboarding Facilitator
Walt Disney Parks and Resorts
06.2018 - 09.2022
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Facilitated on the job training; including training of COVID protocols and trained 30% of retuning Cast upon re-opening.
Legal Assistant
Gabba Guerrini Law
01.2021 - 05.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Master of Arts - Business Communication
Bellevue University
Bellevue, NE01.2023
Bachelor of Arts - Legal Studies
Brandman University
Anaheim, CA12-2020
Bachelor of Arts - Creative Media And Film
Northern Arizona University
Flagstaff, AZ05-2018
Skills
- Team Management
- Creative & Technical writing
- E-learning development
- Facilitation techniques
- Data Analysis & Research
- Strategic Planning
Timeline
Operations Training Manager
Walt Disney Parks and Resorts
05.2024 - Current
Mobile Training Experience Project Coordinator
Walt Disney Parks and Resorts
08.2023 - 05.2024
Operations Content Development Specialist
Walt Disney Parks and Resorts
09.2022 - 08.2023
Legal Assistant
Gabba Guerrini Law
01.2021 - 05.2021
Operations Onboarding Facilitator
Walt Disney Parks and Resorts
06.2018 - 09.2022
Master of Arts - Business Communication
Bellevue University
Bachelor of Arts - Legal Studies
Brandman University
Bachelor of Arts - Creative Media And Film
Northern Arizona University
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