Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIAH JOHNSON

Anaheim

Summary

Specializes in training management, project coordination, and content curation.

  • Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
  • Proven ability to enhance operational efficiency, stakeholder satisfaction, and elevate team performance through targeted training programs.
  • Focused on fostering collaboration and creating environments of mutual respect and trust.

Overview

7
7
years of professional experience

Work History

Operations Training Manager

Walt Disney Parks and Resorts
05.2024 - Current
  • Collaborates with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
  • Directs training programs and development paths for hourly cast, managers and supervisors.
  • Evaluates new tools/platforms designed for curation/creation processes; makes recommendations based on potential impact on work efficiency and scalability.
  • Consistently receives positive feedback from internal stakeholders on the quality and relevance of curated creative content, resulting in increased trust and reliance.
  • Manages the operations training budget, allocating resources strategically for maximum impact on employee development.
  • Ensures accurate tracking & reporting of training compliance. Reduced overdue regulatory training by 80%.

Mobile Training Experience Project Coordinator

Walt Disney Parks and Resorts
08.2023 - 05.2024
  • Supervised multiple content curation and technology systems development projects from project start through delivery by prioritizing needs and delegating assignments.
  • Wrote technology systems standard operating procedures.
  • Improved bi-coastal client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated workshops to collect project requirements and user feedback.
  • Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
  • Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.

Operations Content Development Specialist

Walt Disney Parks and Resorts
09.2022 - 08.2023
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Played instrumental role in creative planning and review sessions, collaborating with diverse partners to elevate quality of content and designs.
  • Coordinated with graphic designers to develop visually appealing multimedia content for various platforms.

Operations Onboarding Facilitator

Walt Disney Parks and Resorts
06.2018 - 09.2022
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Facilitated on the job training; including training of COVID protocols and trained 30% of retuning Cast upon re-opening.

Legal Assistant

Gabba Guerrini Law
01.2021 - 05.2021
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Education

Master of Arts - Business Communication

Bellevue University
Bellevue, NE
01.2023

Bachelor of Arts - Legal Studies

Brandman University
Anaheim, CA
12-2020

Bachelor of Arts - Creative Media And Film

Northern Arizona University
Flagstaff, AZ
05-2018

Skills

  • Team Management
  • Creative & Technical writing
  • E-learning development
  • Facilitation techniques
  • Data Analysis & Research
  • Strategic Planning

Timeline

Operations Training Manager

Walt Disney Parks and Resorts
05.2024 - Current

Mobile Training Experience Project Coordinator

Walt Disney Parks and Resorts
08.2023 - 05.2024

Operations Content Development Specialist

Walt Disney Parks and Resorts
09.2022 - 08.2023

Legal Assistant

Gabba Guerrini Law
01.2021 - 05.2021

Operations Onboarding Facilitator

Walt Disney Parks and Resorts
06.2018 - 09.2022

Master of Arts - Business Communication

Bellevue University

Bachelor of Arts - Legal Studies

Brandman University

Bachelor of Arts - Creative Media And Film

Northern Arizona University
MARIAH JOHNSON