Specializes in training management, project coordination, and content curation.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Proven ability to enhance operational efficiency, stakeholder satisfaction, and elevate team performance through targeted training programs.
Focused on fostering collaboration and creating environments of mutual respect and trust.
Overview
7
7
years of professional experience
Work History
Operations Training Manager
Walt Disney Parks and Resorts
05.2024 - Current
Collaborates with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
Directs training programs and development paths for hourly cast, managers and supervisors.
Evaluates new tools/platforms designed for curation/creation processes; makes recommendations based on potential impact on work efficiency and scalability.
Consistently receives positive feedback from internal stakeholders on the quality and relevance of curated creative content, resulting in increased trust and reliance.
Manages the operations training budget, allocating resources strategically for maximum impact on employee development.
Ensures accurate tracking & reporting of training compliance. Reduced overdue regulatory training by 80%.
Mobile Training Experience Project Coordinator
Walt Disney Parks and Resorts
08.2023 - 05.2024
Supervised multiple content curation and technology systems development projects from project start through delivery by prioritizing needs and delegating assignments.
Wrote technology systems standard operating procedures.
Improved bi-coastal client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Facilitated workshops to collect project requirements and user feedback.
Improved project visibility and stakeholder engagement with creation of interactive project dashboard.
Orchestrated onboarding of new team members, ensuring seamless integration into project workflows and culture.
Operations Content Development Specialist
Walt Disney Parks and Resorts
09.2022 - 08.2023
Enhanced employee performance by developing and implementing comprehensive training programs.
Played instrumental role in creative planning and review sessions, collaborating with diverse partners to elevate quality of content and designs.
Coordinated with graphic designers to develop visually appealing multimedia content for various platforms.
Operations Onboarding Facilitator
Walt Disney Parks and Resorts
06.2018 - 09.2022
Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
Facilitated on the job training; including training of COVID protocols and trained 30% of retuning Cast upon re-opening.
Legal Assistant
Gabba Guerrini Law
01.2021 - 05.2021
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Education
Master of Arts - Business Communication
Bellevue University
Bellevue, NE
01.2023
Bachelor of Arts - Legal Studies
Brandman University
Anaheim, CA
12-2020
Bachelor of Arts - Creative Media And Film
Northern Arizona University
Flagstaff, AZ
05-2018
Skills
Team Management
Creative & Technical writing
E-learning development
Facilitation techniques
Data Analysis & Research
Strategic Planning
Timeline
Operations Training Manager
Walt Disney Parks and Resorts
05.2024 - Current
Mobile Training Experience Project Coordinator
Walt Disney Parks and Resorts
08.2023 - 05.2024
Operations Content Development Specialist
Walt Disney Parks and Resorts
09.2022 - 08.2023
Legal Assistant
Gabba Guerrini Law
01.2021 - 05.2021
Operations Onboarding Facilitator
Walt Disney Parks and Resorts
06.2018 - 09.2022
Master of Arts - Business Communication
Bellevue University
Bachelor of Arts - Legal Studies
Brandman University
Bachelor of Arts - Creative Media And Film
Northern Arizona University
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