Summary
Overview
Work History
Education
Skills
References
Timeline
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Miriah Jennings

Eureka

Summary

Versatile professional with a rich history in service-oriented roles across multiple sectors. Demonstrated ability to consistently exceed sales targets while delivering exceptional customer experiences. Skilled in executing meticulous food handling procedures and leveraging problem-solving and critical thinking to optimize service delivery and operational excellence. Committed to fostering a welcoming environment that ensures memorable interactions.

Overview

7
7
years of professional experience

Work History

Front of House Team Member

Esmeraldas 2.0
02.2021 - 03.2024
  • Managed high-volume phone orders efficiently, ensuring accuracy and timeliness in delivery.
  • Packaged and delivered food orders to guests promptly, maintaining the quality and presentation of dishes.
  • Provided exceptional customer service by warmly greeting guests, addressing inquiries, and ensuring their dining experience exceeded expectations.
  • Prepared side dishes and drinks to complement guests' meals, enhancing their overall dining experience.
  • Maintained financial integrity by accurately balancing cash drawers and organizing tips for distribution among staff.
  • Consistently upsold menu items and specials to enhance customer experience and increase sales revenue
  • Facilitated large catering orders, from processing requests to coordinating delivery logistics, ensuring seamless execution and customer satisfaction.
  • Recognized for consistently exceeding upsell goals and driving revenue growth through exceptional sales performance and customer engagement

Breakfast Manager

Best Western Plus Bayshore Inn
03.2017 - 11.2020
  • Greeted guests warmly as they enter the breakfast area, providing assistance, answering questions, and engaging with them to anticipate their needs.
  • Prepared and replenish food and beverage items throughout the breakfast service, ensuring freshness, quality, and personalized service, including dietary accommodations and special requests.
  • Built rapport with regular and long-term guests, remembering their preferences and creating a welcoming atmosphere that feels like home.
  • Maintained cleanliness and sanitation standards in the breakfast area, including regularly cleaning and sanitizing equipment, utensils, and surfaces.
  • Took charge of inventory management and supply ordering, guaranteeing a seamless flow of operations and consistent availability of breakfast items.
  • Played a pivotal role in staff development by providing comprehensive training and continuous supervision, resulting in a highly skilled and motivated team.

Education

Eureka High School
Eureka, CA

Skills

  • Communication: Excellent verbal and written communication skills, adept at conveying information clearly and effectively
  • Customer Service: Proven track record of providing exceptional customer service, ensuring satisfaction and fostering positive relationships
  • Teamwork: Collaborative team player with the ability to work effectively in a diverse team environment
  • Problem-Solving: Strong problem-solving skills, capable of resolving issues efficiently and creatively
  • Adaptability: Quick learner with the ability to adapt to new situations and environments seamlessly
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy and precision in all tasks
  • Time Management: Efficient time management skills, capable of prioritizing tasks and meeting deadlines effectively
  • Leadership: Natural leader with the ability to motivate and inspire team members to achieve
  • Emotional Intelligence: High level of emotional intelligence, able to empathize with others and handle difficult situations with tact and diplomacy

References

Jasmine Pierson

Owner/Operator Bloom Media

(918)-845-8521


Marco Ramirez 

Owner/Operator Esmeraldas 2.0

(707)-442-0887

Timeline

Front of House Team Member

Esmeraldas 2.0
02.2021 - 03.2024

Breakfast Manager

Best Western Plus Bayshore Inn
03.2017 - 11.2020

Eureka High School

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Miriah Jennings