Mariah Hardy
Redding
Summary
Manager and operations leader with 10+ years of experience leading teams, building systems, and delivering high-impact programs across leadership development, team consulting, and creative production. Proven record of managing people, budgets, logistics, and performance while fostering psychologically safe, high-performing teams. Curriculum on building and managing healthy teams has been trusted by Fortune 500 clients for executive-level training and program delivery.
Overview
12
12
years of professional experience
Work History
Operations Manager
The Leader’s Framework
Redding, CA
02.2024 - 03.2025
- Lead and manage teams through structured leadership training programs focused on psychological safety, communication, and team dynamics.
- Authored original leadership and management focused curriculum on physiological safety in management, including leading teams through healthy conflict, giving meaningful feedback, helpful accountability and communicating with clarity.
- Sold and delivered proprietary curriculum to Fortune 500 organizations in a $250K enterprise program.
- Facilitate trainings for managers and leaders, guiding teams through conflict resolution and high-stakes conversations.
- Oversee program operations including logistics, scheduling, staffing, and resource allocation.
- Maintain and manage CRM systems for enterprise and prospective clients.
- Streamline internal workflows and operational systems to improve program delivery and scalability.
- Track performance metrics and client outcomes to support continuous improvement and growth.
Consultant
Stumvoll Consulting
Remote
01.2020 - 03.2025
- Lead teams and small groups through customized training programs centered on emotional resilience, ownership, and communication.
- Coached team leads through conflict resolution and organizational challenges.
- Facilitate leadership sessions designed to improve collaboration, trust, and accountability.
- Manage program scheduling, client coordination, and delivery logistics.
- Build long-term client relationships and deliver actionable insights that improve team effectiveness.
Creative Director / Producer / Writer
Mischief Theatre Co.
01.2023 - 2025
- Led marketing, production, and creative teams across all phases of a live theater production.
- Managed cross-functional teams including marketing, design, and production crews.
- Oversaw timelines, logistics, budgets, and creative execution.
- Ensured brand consistency across marketing and promotional materials.
- Conducted regular performance reviews, providing constructive feedback to drive employee growth.
- Managed project timelines effectively, ensuring deliverables met organizational goals and deadlines.
Agency Team Lead / Office Manager
Steve Van Horne State Farm
Anchorage, AK
03.2013 - 08.2019
- Managed daily operations of a full-service insurance agency, overseeing staff performance, production goals, and office operations.
- Led, trained, coached, and mentored team members to meet sales targets and service standards.
- Recruited, hired, onboarded, and developed new employees.
- Conducted performance evaluations and delivered corrective and developmental feedback.
- Fostered a high-performance culture through clear expectations, accountability, and open communication.
- Managed customer and policy databases, ensuring compliance, accuracy, and efficiency.
- Balanced operational demands with client-facing responsibilities in a fast-paced environment.
Education
Bachelor of Arts - Theatre
Visible Music College
Redding, CA05.2023
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Shasta Community College
Redding, CA06.2017
Skills
- People Management & Leadership Development
- Psychological Safety & Team Dynamics
- Conflict Resolution & Mediation
- Curriculum Design & Facilitation
- Hiring, Training & Performance Evaluation
- Operations & Process Optimization
- CRM & Database Management
- Project & Program Management
- Executive Communication & Presentation
Timeline
Operations Manager
The Leader’s Framework
02.2024 - 03.2025
Creative Director / Producer / Writer
Mischief Theatre Co.
01.2023 - 2025
Consultant
Stumvoll Consulting
01.2020 - 03.2025
Agency Team Lead / Office Manager
Steve Van Horne State Farm
03.2013 - 08.2019
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Shasta Community College
Bachelor of Arts - Theatre
Visible Music College