Mariah Gutierrez
Menlo Park
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
4
4
years of professional experience
Work History
Caregiver/Companion
Kathleen Peterson
La Honda
11.2024 - Current
- Delivered emotional support to clients coping with depression or anxiety from illness or disability.
- Maintained accurate records of services, client condition changes, and medication administration.
- Ensured proper nutrition through meal preparation, grocery shopping, and monitoring food intake levels.
- Completed light housekeeping tasks associated with client care, including laundry and linen changing.
Client Service Representative
Vibrant America Clinical Lab
Santa Clara
05.2022 - 04.2024
- Handled incoming customer calls related to billing inquiries and technical issues.
- Resolved inquiries and complaints through various communication channels including phone and email.
- Provided customers with detailed product information and pricing assistance.
- Verified data accuracy entered into company systems.
- Maintained strict confidentiality in accordance with HIPAA guidelines.
Data Entry Clerk
HR Support
East Palo Alto
01.2021 - 05.2022
- Maintained confidentiality of sensitive information within the system.
- Verified completeness and accuracy of data entries in the database.
- Cross-checked source documents with entered data to ensure precision.
- Structured files based on established protocols for streamlined access.
Education
High School Diploma -
Menlo Atherton High School
Menlo Atherton05-2012
Skills
- Customer service and support
- Conflict resolution
- Billing inquiries and payment processing
- Data entry and accuracy
- Attention to detail
- Call center operations
- Meal preparation and personal care
- Emotional support and effective communication
- Team collaboration
- Light housekeeping and data processing
References
References available upon request.
Timeline
Caregiver/Companion
Kathleen Peterson
11.2024 - Current
Client Service Representative
Vibrant America Clinical Lab
05.2022 - 04.2024
Data Entry Clerk
HR Support
01.2021 - 05.2022
High School Diploma -
Menlo Atherton High School