Mariah De La Cruz
San Diego
Summary
Resourceful Membership Specialist known for high productivity and efficient task completion. Possess specialized skills in member engagement, database management, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring positive member experiences and retention.
Overview
3
3
years of professional experience
Work History
Membership Specialist
AAA Auto Club of Texas
Coppell
08.2023 - 09.2025
- Educated members on AAA products and services, ensuring accurate information delivery.
- Developed strong rapport with members, enhancing personalized experiences and satisfaction scores.
- Achieved recognition as a Top 10 Agent of the Year through exceptional service and engagement.
- Consistently exceeded performance metrics for referrals, appointments, and customer satisfaction.
- Maintained thorough knowledge of DMV procedures and AAA services for efficient transactions.
- Collaborated effectively with team members to support high-volume office operations while upholding quality standards.
Marketing Intern
Women's Business Council - Southwest
Fort Worth
02.2023 - 07.2023
- Supported marketing and outreach efforts to elevate women-owned businesses and promote WBE (Women's Business Enterprise) recognition across corporate and public sectors.
- Cleaned and organized key data systems including FileMaker and WEBNC, improving accuracy and usability of databases for corporate and WBE prospects.
- Created and posted bids, blogs, and announcements to the organization's main website, ensuring timely and accurate updates.
- Played a hands-on role in the North Texas Giving Day campaign-contributing to content development, campaign execution, and performance analysis to enhance outreach and donor engagement.
Marketing Intern (Part-time)
Pugnacious
Fort Worth
10.2022 - 04.2023
- Campaigned for Agricultural Summit. Frequently posted reminder for month leading up to it. Using canva to create live video posts and flyers.
- Followed up with thank you post to sponsors.
- Attended multiple events like FunkyTown advertising awards with AAF, AG summit, and posted live.
- Posted for grand opening, and DFW voting weekly for best event in DFW. Created posts to enhance engagement. Links and polls.
Education
Integrative Studies - Marketing and Communications
University of North Texas
Denton, TX06.2022
Business Administration -
Citrus College
Azusa, CA06.2020
Skills
- Data entry and database management
- Customer service and communication
- Leadership and mentoring
- Adaptability and problem-solving
- Microsoft Office proficiency
- Marketing fundamentals
- Team collaboration
- DMV procedures
- Member education
Timeline
Membership Specialist
AAA Auto Club of Texas
08.2023 - 09.2025
Marketing Intern
Women's Business Council - Southwest
02.2023 - 07.2023
Marketing Intern (Part-time)
Pugnacious
10.2022 - 04.2023
Integrative Studies - Marketing and Communications
University of North Texas
Business Administration -
Citrus College